Jason Lemkin

5 days ago | saastr.com | Jason Lemkin

To become a better SDR, you need to focus on three key areas: precision, persistence, and value-add. Here’s how you can level up:Stop Spraying and Praying: The era of blasting 10,000 generic emails is mostly over. Even with AI. Instead, focus on quality over quantity. Target 50 great prospects a week and make your outreach personalized and thoughtful. AI tools can help you research and craft better messaging, but the human touch is what seals the deal.

6 days ago | saastr.com | Jason Lemkin

1. Explore the SaaStr AI Summit This year, the SaaStr.AI Summit is taking over two stages, featuring 100+ top AI startups demoing their products live. We’ve also got 20 of the top AI Ycombinator start-ups in a special demo pavillion. It’s the ultimate showcase of how AI is transforming B2B. We’ll even do a deep dive on how SaaStr’s own AI works!2. Find the Hidden Barcade. Somewhere on campus, there’s a secret arcade bar waiting to be discovered. Retro games, drinks, and a great vibe—if you can find it.

6 days ago | saastr.com | Jason Lemkin

A good playbook for customer success is all about driving retention, expansion, and customer happiness while making it scalable:Hire Truly Product-Savvy Customer Success Managers at FirstFocus on hiring people who customer-focused product nerds to start. They need to just love your product, and know how to deal with its issues and solve them. Don’t overcomplicate job descriptions with too many criteria—stick to 2-3 must-haves that are hard to train for, like customer empathy and B2B experience.

1 week ago | saastr.com | Jason Lemkin

SaaStr Annual + AI Summit 2025 is just around the corner, taking place at the San Mateo County Event Center from May 13-15, 2025. This comprehensive guide will help you navigate this expansive event and make the most of your experience. Event Overview & VenueThe SaaStr Annual campus spans over 40 acres at the San Mateo County Event Center, featuring both indoor and outdoor spaces.

1 week ago | saastr.com | Jason Lemkin

So I’d just about given up on the second worst SaaS vendor in our stack at SaaStr. I only paid for it because literally it was a niche use case and I couldn’t find any better vendor. I hadn’t seen a feature release in years and sort of assumed they’d half given up. They cancelled their Free edition a few months back — an even worse sign of a vendor in trouble. There was no support link. The marketing site looked like a flashback to 2018. Bad vibes up and down.