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Apr 3, 2024 | 
msn.com | Jennifer Clark
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Nov 30, 2023 | 
blog.zoom.us | Nick Johnson |Bob Grohs |Jennifer Clark
Contact Center, Workforce Engagement Management, Workforce Management It’s that time of year again. Leaves are falling, and temperatures are cooling off. Customers everywhere are making their holiday gift lists and checking them twice, while retail contact center supervisors are deep in navigating their busiest time of year. We get it. Being a contact center supervisor during this season is hard.
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Nov 21, 2023 | 
blog.zoom.us | Lauren Reed |Mahesh Ram |Jennifer Clark
If you’ve ever been assigned to take notes in a meeting, you know the struggles. You’re trying to write down what every person said accurately, but if your attention shifts for just a moment, you might miss an important detail. It’s harder to participate in the discussion fully if you’re occupied with listening and typing. Then after your meeting, you need to clean up your notes, capture crucial next steps, and send your summary to the rest of the team.
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Oct 6, 2023 | 
blog.zoom.us | Jennifer Clark |Smita Hashim |Ryan Ang
Companies seeking to safeguard and grow their revenue should focus on driving the loyalty of existing customers. The best businesses identify drivers of loyalty and execute loyalty and engagement strategies that include them. The reason is simple: Loyal customers outspend other customers. Invesp reports that 49%of consumers spend more after joining a loyalty program. Additionally, the longer the relationship lasts, the more they spend.
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Oct 3, 2023 | 
blog.zoom.us | Smita Hashim |Mahesh Ram |Jennifer Clark
AI Companion, App Marketplace, Contact Center, Meeting & Chat, Phone System, Product, Rooms & Workspaces, Virtual Agent, Workforce Engagement Management, Zoom Events, Zoomtopia Work is a big part of our lives — many of us spend half of our waking hours at our jobs. That means we need to work on things that we find important and meaningful. Purposeful work isn’t exclusive to what we work on, it’s also associated with how we work.
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Sep 29, 2023 | 
blog.zoom.us | Jennifer Clark |Ryan Ang
Do you know the number of people currently subscribed to your service and how that differs from a month, a quarter, or a year ago? Understanding the average churn rate for subscription services and how your churn rate is trending is vital to keeping your business on track. What is subscription churn and how do you reduce it? Churn is the term used for the rate at which a subscription business loses subscribers.
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Sep 18, 2023 | 
blog.zoom.us | Ryan Ang |Jennifer Clark |Bob Grohs
We can all agree that customer happiness is top of mind for just about every business leader. How do you address modern customer expectations? What’s the secret to mitigating high call volumes? You’re constantly wondering how to move the needle and keep customers content. The answer may surprise you — you need to look inward if you want to elevate the customer experience. Specifically, you need to look at how you support your agents.
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Sep 7, 2023 | 
blog.zoom.us | Jennifer Clark |Bob Grohs
When you consider the advantages of a chatbot for your organization, it’s easy to understand why so many companies are planning chatbot implementations. Not only do they free up resources for support teams – which can help contact center agents avoid burnout – but they provide 24/7 customer service, so customers can self-serve on their own terms. This fast and accurate customer support may just be the thing that sets you apart from the competition.
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Sep 2, 2023 | 
msn.com | Jennifer Clark
Did you know the 365-day dime challenge can help you save more than $6,000 in a year? Saving money daily can be difficult, but it isn’t impossible. As we plan for a new year, money goals should be at the top of our list. While we should always be striving to improve our financial situation, New Year’s resolutions are a great way to enforce this action. If you’re looking for a way to start saving, a money challenge can help. What is the 365 Day Dime Challenge?
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Aug 17, 2023 | 
blog.zoom.us | Jennifer Clark |Bob Grohs
Brand loyalty. It’s what businesses crave and what keeps consumers coming back. But happy customers don’t just come out of thin air, they’re earned. And once that trust is earned, satisfied customers are more likely to stay with your company and spend more money. In fact, McKinsey & Company reports that improving your CX can increase sales conversion rates by 10-15%!But, if you’re like many leaders, you may not know where to begin when it comes to improving CX.
