Nick Johnson

Nov 30, 2023 | blog.zoom.us | Nick Johnson |Bob Grohs |Jennifer Clark

Contact Center, Workforce Engagement Management, Workforce Management It’s that time of year again. Leaves are falling, and temperatures are cooling off. Customers everywhere are making their holiday gift lists and checking them twice, while retail contact center supervisors are deep in navigating their busiest time of year. We get it. Being a contact center supervisor during this season is hard.

Jul 21, 2023 | onlinelibrary.wiley.com | Jonathan Dennis |Nick Johnson |Thomas W Thorpe |Stephen M. Wallace

Graphical Abstract Introducing new abiotic chemistry into living cells is a grand challenge in the field of chemical biotechnology. Here, we show that phosphate and/or biogenic amines mediate the non-enzymatic α-methylenation of butyraldehyde under biocompatible reaction conditions and can be interfaced with butyraldehyde biosynthesis from D-glucose in the bacterium Escherichia coli. Abstract Small molecule organocatalysts are abundant in all living organisms.

Jul 21, 2023 | pericles.pericles-prod.literatumonline.com | Jonathan Dennis |Nick Johnson |Thomas W Thorpe |Stephen M. Wallace

Abstract Small molecule organocatalysts are abundant in all living organisms. However, their use as organocatalysts in cells has been underexplored. Herein, we report that organocatalytic aldol chemistry can be interfaced with living Escherichia coli to enable the α-methylenation of cellular aldehydes using biogenic amines such as L-Pro or phosphate.

Jul 17, 2023 | blog.zoom.us | Nick Johnson |Jennifer Clark

Contact Center, Virtual Agent, Workforce Engagement Management, Workforce Management What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is … ‘adhere?’ If you’ve ever led a customer support team or managed a call or contact center, you know the challenge of scheduling agents and preventing burnout first-hand.

Jun 12, 2023 | salesforce.com | Nick Johnson

AI Cloud is built for CRM to supercharge customer experiences and company productivity by bringing together AI, data, analytics, and automation to provide trusted, open, real-time generative AI that is enterprise ready. Salesforce now brings the power of generative AI to deliver trusted, AI-created content across every sales, service, marketing, commerce, and IT interaction to boost productivity and efficiency.