Jill Wagner

2 months ago | salesforce.com | Jill Wagner

AI is making waves across industries, and customer service is no exception. While there’s plenty of buzz about how it’s already transforming existing customer service roles, there’s another side to the story that’s just as exciting: the brand-new jobs AI is bringing to the table. These roles open up fresh opportunities for professionals who are ready to reshape their careers and customer service with the help of AI.

Jun 27, 2024 | salesforce.com | Jill Wagner

Choosing the best AI chatbot for your business is an important part of getting the most out of artificial intelligence (AI). There are many chatbots on the market, and each is trained to excel at different things — Siri as your hand-held personal assistant, Einstein Copilot as your do-it-all digital employee, or ChatGPT as your human-like conversational partner. An AI chatbot is a computer program designed to simulate human-like conversation through text or voice.

Apr 25, 2024 | salesforce.com | Jill Wagner

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. This can lead to business growth — even when you’re not at your best. Our research found that 88% of customers say good customer service makes them more likely to purchase again. What’s more, 75% of customers forgave a company’s mistakes after receiving excellent customer service.

Aug 31, 2022 | salesforce.com | Jill Wagner |Brian Solis

Jun 8, 2022 | salesforce.com | Jill Wagner