Call Centre Helper

Call Centre Helper is the ultimate resource for contact centre, customer service, and customer experience experts globally, attracting hundreds of thousands of visitors to our website every month. We provide a free, online weekly magazine designed to offer call centre professionals the latest tips and insights on improving their business operations.

Trade/B2B

English

Magazine

Outlet metrics

Domain Authority

Ranking

Global

#471150

United Kingdom

#75110

Business and Consumer Services/Business Services

#739

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Monthly visitors

Articles

From Frustration to Adoption: Overcoming Barriers to Effective Chatbot Utilisation

3 days ago | callcentrehelper.com | Jo Robinson

Calabrio explores how businesses can overcome common chatbot adoption challenges by leveraging AI-driven analytics, improving bot training, and creating seamless customer experiences. Chatbots have transformed customer service by providing instant, AI-powered support that reduces contact centre volume and improves operational efficiency. However, many customers bypass chatbots, opting instead to escalate to live agents at the first opportunity.
How Contact Centre AI Transforms Agent and Client Experiences

3 days ago | callcentrehelper.com | Jo Robinson

Vonage explores how contact centre AI is reshaping customer service while offering practical guidance on how to implement it successfully and responsibly. AI is changing what’s possible. It’s changing how we work. Virtual assistants, predictive analytics, and other AI tools empower businesses from all industries. Did you know that AI-powered software saves your agents time and enhances the customer experience (CX)?
Stay on Top of Social Media Like a CX Pro

3 days ago | callcentrehelper.com | Jo Robinson

Social media is like a relentless beast that demands your attention 24/7. So, quite frankly, if you’re not engaging with customers in real time, you might as well be invisible. But no one said it was easy! Real-time social media management sounds great for your contact centre and company brand… Until you’re bombarded with messages, complaints, and “urgent” tags from every platform under the sun.
AI and Automation in Modern Call Centres

1 week ago | callcentrehelper.com | Jo Robinson

This blog summarises the key points from a recent article from David McGeough at Scorebuddy, where he show you exactly how AI-powered automation is impacting the customer service industry, the tech behind these, and how you can make the most out of generative AI in your call centre. AI and automation are transforming call centres fast. By 2026, over 80% of businesses are expected to use AI – up from just 5% in 2023, according to Gartner.
The Power of More: Elevating CX to New Heights with AI Innovation - Webinar

1 week ago | callcentrehelper.com | Robyn Coppell

Date: 15 May 2025, 11:00 AM CETLocation: VirtualRegister NowCustomer experience is evolving at lightning speed. In this thought-provoking fireside chat, industry leaders explore how Generative AI and human expertise are working together to reshape the CX landscape. The era of more is here—more personalised interactions, more seamless journeys and more value for businesses and customers alike.
Solving Real Business Challenges with AI-Powered Contact Center Analytics - Webinar

1 week ago | callcentrehelper.com | Robyn Coppell

Date: 21 May 2025, 9:00 AM CT / 3:00 PM BSTLocation: VirtualRegister NowContact centers are at the heart of customer experience but managing them effectively comes with significant challenges – from ensuring service quality to optimizing agent performance and uncovering customer insights. The key to overcoming these obstacles? AI-powered analytics.
Contact Centre Automation: The Ultimate Guide

1 week ago | callcentrehelper.com | Jo Robinson

Celia Cerdeira at Talkdesk explores how organizations can automate their contact centre operations to boost efficiency, empower agents, and improve the customer experience. Customer service is the foundation of any successful business-and contact centre automation is revolutionizing how organizations deliver exceptional customer experience (CX).
15 Essential Call Centre Tools for 2025

1 week ago | callcentrehelper.com | Jo Robinson

Calabrio explore the most important call centre tools out there is a great place to start. Below, you’ll find a list of 15 solutions across key categories that can empower your workforce, equip your teams with rich data insights, and supercharge your contact centre productivity. Perceptions of the contact centre’s potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost centre.
From Missed Signals to Lost Customers: Prevent Churn with AI Insights - Webinar

2 weeks ago | callcentrehelper.com | Robyn Coppell

Date: 08 May 2025, 10 AM PST | 1 PM ESTLocation: VirtualRegister NowAI can help you recover thousands – even millions – in revenue by stopping churn before it happens. Join the webinar to see exactly how it works – and how fast you can get started saving your customers. Most teams find out a customer is about to churn after it’s too late. The survey response comes in. The complaints are logged. The renewal never happens. By then, the damage is done. But what if you didn’t have to wait for the fallout?
CX Summit - Virtual

3 weeks ago | callcentrehelper.com | Robyn Coppell

Date: 30 April 2025, 12 PM – 2:30 PM ET Location: Virtual Register Now The future of customer service starts here Live Access – Join from anywhere on LinkedIn, YouTube, or our event platform On-Demand Library -Rewatch sessions anytime at your convenience Interactive Discussions – Engage in Q&A, polls, and networking with industry experts Access to Exclusive Offers – Get access to exclusive content, offers, and research Explore how AI, automation, and cutting-edge innovations are reshaping...