-
Jun 6, 2024 | 
linkedin.com | John Sills
About ten years ago, I got invited to a posh dinner about the future of payments with a colleague ( Darren Armitage ). The food was good, the conversation interesting and then, at the end of the night, we were inexplicably given a free pen. I didn’t think much more about it, because, y’know, who cares about pens, especially when your handwriting is as bad as mine. But then, my colleague messaged me in excitable panic. I’ve just been online to buy some refills. Guess how much the pen costs?
-
Feb 8, 2024 | 
linkedin.com | John Sills
What’s the most sweary song you know? Eminem? Rage Against the Machine? Limp Bizkit? I now know the answer to this because, over Christmas, I had to play these songs down the phone to an Amazon call centre agent. And it taught me a lot about taking ownership of the customer experience. Let’s rewind a bit to that dreaded moment when my oldest son said ‘Dad, for Christmas, can I get an Alexa? All the other kids have one!’.
-
Nov 3, 2023 | 
imd.org | Sean Meehan |Frédéric Dalsace |John Sills
Digitalization is creating more of a citizen centric public sector in the trailblazing Nordics, Estonia, Singapore, and the United Arab Emirates. Through this approach, citizens benefit from faster and easier access to more joined-up public services, bureaucracy is streamlined, costs reduced, and citizen satisfaction enhanced. Governments around the world are striving to follow suit, but with mixed results.
-
Oct 13, 2023 | 
research-live.com | John Sills
The partnership follows the launch of Kortext Premium, which is a suite of AI-powered study tools to help students at university, and will see Microsoft support the application of AI in the development of student engagement tools. Kortext said the aim was to help students summarise selected content, create study notes, test their knowledge, translate content to multiple languages and generate citations in essays, with content backed up on Microsoft Azure Cloud.
-
Oct 12, 2023 | 
research-live.com | John Sills
A few weeks ago, I received a feedback survey request that caught my eye. ‘A penny for your thoughts!’, the headline screamed out. At last! A company was offering to pay me for the time it takes to fill out one of these things. But it turned out, it was just a clever – and fairly ironic – marketing line.
-
Aug 22, 2023 | 
imd.org | Jim Pulcrano |John Sills |Goutam Challagalla |Frédéric Dalsace
As every businessperson knows, the customer is always right. But how often do businesses take the time to find out what their customers really think? Those that make this effort will be well rewarded. Customers offer more than just spending power; they can also provide vital insight into which direction the business should be taking. Indeed, customer insights could be just as valuable to you as their cash, if not more so, certainly over the long term.
-
Apr 18, 2023 | 
research-live.com | John Sills
Thompson (pictured) was previously based in Human8’s Indonesia office but relocated to Dubai in early 2023. Before joining Human8 in 2015, Thompson had built a network in Mena for Synovate, where he was chief executive officer for central and eastern Europe and the Middle East. The expansion to Dubai means Human8 now has bases in 24 locations across the world with more than 900 staff.
-
Apr 13, 2023 | 
imd.org | Will Butler-Adams |John Sills |Christos Cabolis |Arturo Bris
1975Andrew Ritchie was a young engineer who believed in a better way to move around the city. In the bedroom of his flat overlooking the Brompton Oratory, he invented a bike with an ingenious three three-part fold: a vehicle that transformed into a small package and could go anywhere. Over the next decade, Ritchie obsessively honed his invention. He worked in a small rented workshop at a local engineering company and made each bike to order.
-
Mar 20, 2023 | 
mycustomer.com | John Sills
The train company that shuttles me in and out of the city wrote me a letter I’d been hoping to receive. I could finally get rid of my old paper ticket and replace it with a shiny, contactless card. The smartcard arrived a few days later and I went online to load my existing season ticket onto it. And that’s where the problems started. They seemed to have decided to gamify the experience, providing a cryptic challenge involving multiple systems and screens, apparently unlockable to a Luddite like me.
-
Feb 9, 2023 | 
managementtoday.co.uk | John Sills
Published: 2 hours ago
Last Updated: 19 minutes ago
It’s strange what we hold onto when it’s all over. For Cheryl Calverley, the former CEO of Eve Sleep, it’s the grey sloth that appeared in the mattress company’s TV ads. She needs to send the mascot - the final business asset - to Eve Sleep’s new owners, Bensons for Beds, but she can’t quite bring herself to do so.
