Kevin Kieller

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Articles

Anna Kieller | No Jitter

Jan 16, 2025 | nojitter.com | Anna Kieller |Kevin Kieller

Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared. Exponential Interactive, Inc d/b/a VDX.tvCookie duration: 90 (days). Data collected and processed: IP addresses, Device identifiers, Probabilistic identifiers, Browsing and interaction data, Non-precise location data, Users’ profiles, Privacy choicesmoreCookie duration resets each session. View details | Privacy policyConsentRoq.ad GmbHCookie duration: 365 (days).
Brent Kelly and Kevin Kieller

Jan 10, 2025 | nojitter.com | Brent Kelly |Kevin Kieller

Mar 17 - Mar 20, 2025As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes. Learn More
Assistants & Copilots

Jan 10, 2025 | nojitter.com | Zeus Kerravala |Matt Vartabedian |Hannah C. Warfel |Kevin Kieller

Mar 17 - Mar 20, 2025As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes. Learn More
How to Get People Back in the Office? Ask Them What It Takes.

Nov 4, 2024 | nojitter.com | Kevin Kieller |Anna Kieller

Over the past five years, management concerns around remote and hybrid work have changed. Understanding how and why this change has occurred may help managers better define the optimal work model for their organizations. In turn, this work model will drive key requirements for your communications and collaboration solutions. At the start of the pandemic in 2020, essential workers continued with modified work conditions, focused on safety, while non-essential workers shifted to remote work.
Overwhelming Options for Users

Oct 28, 2024 | nojitter.com | Kevin Kieller

In March 2021, Microsoft introduced Operator Connect for Teams, a feature designed to simplify the integration of telephony services within the Microsoft Teams environment. This mechanism allows organizations to choose their preferred telecom operators directly through the Teams admin center (TAC).
What You Need to Know About the Zoom AI Companion

Sep 24, 2024 | nojitter.com | Kevin Kieller

Zoom AI Companion offers generative AI features to all Zoom commercial customers at no additional cost, improving meetings, chats, emails, calls, events, and documents. This approach enables everyone in an organization to have access to AI-powered tools. What Can the Zoom AI Companion Do?
Integration Consternation: Optimizing Your Contact Center Approach

Jul 12, 2024 | bcstrategies.com | Kevin Kieller |Blair Pleasant

It is almost cliché for contact center vendors to show a slide that lists all the systems they integrate with. Certainly, this is critically important because to provide excellent customer service an agent often needs to access many applications. So integration is important, but is the standard backend integration of your contact center to your other applications the best approach? And, how does this help you integrate with in-house developed applications? Is this still the best design pattern?
Star Trek and Boldly Going to Teams Phone

May 16, 2024 | linkedin.com | Kevin Kieller

Agree & Join LinkedIn By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Sign in to view more content Create your free account or sign in to continue your search or New to LinkedIn? Join now or New to LinkedIn?
Learning to Live With Your UCaaS LLM, Part 1

May 13, 2024 | nojitter.com | Brent Kelly |Kevin Kieller

(Author’s note: this article in its entirety was written without the help of generative AI (Gen AI) in any way, nor was AI used to generate any graphics, either.)Leveraging the large language models (LLMs) provided by your unified as a communications service (UCaaS) provider will be necessary for maximizing the value and productivity you can get from the UCaaS solution your organization happens to use.
Enterprise Connect 2024-A Whirlwind of AI and More

Apr 2, 2024 | bcstrategies.com | Blair Pleasant |Kevin Kieller

Enterprise Connect has come and gone, and once again, it was a whirlwind of information, networking, and non-stop meetings. During the 3 ½ days when I called the Orlando Gaylord Hotel my home, I had:25 1:1 vendor briefings13 vendor dinner/evening receptions + 2 breakfast meetings2 onstage speaking sessions15 minutes outside in fresh airAs an industry analyst, most of my time was spent in meetings with many of the various vendors attending the event.