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Nov 13, 2024 | 
forbes.com | Jonathan Rende
Jonathan Rende, SVP & GM Product at PagerDuty, overseeing a significant platform expansion and launch of new products and integrations. An age-old argument in IT has long created friction over how people, processes and tooling should operate: to centralize or decentralize. Centralization often makes sense when standardization is important or when specialized skills are limited but necessary.
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Sep 5, 2024 | 
forbes.com | Jonathan Rende
Jonathan Rende, SVP & GM Product at PagerDuty, overseeing a significant platform expansion and launch of new products and integrations. Organizations in the digital age can no longer afford downtime or problems. Whether it’s retailers’ loyalty programs not collecting points or shipping companies suffering from logistics software outages, downtime is money. For many organizations, their shops or locations may not have dedicated IT teams on site to help troubleshoot and fix problems.
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Jan 18, 2024 | 
forbes.com | Jonathan Rende
SVP & GM Product at PagerDuty, overseeing a significant platform expansion and the launch of a dozen new products and integrations. Automation has been here to help for a long time. Over the years, however, legacy infrastructure and processes have led to islands of automation—limiting broader use as subject matter experts responsible for the automation come and go.
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Jan 2, 2024 | 
thenewstack.io | Jonathan Rende |Richard MacManus |Parasar Kodati |Mark Gamble
Automation has always been something of a Holy Grail for IT operations. As digital-centric organizations know, customers have come to expect seamless, omnichannel experiences from the businesses they interact with. But as demand for such experiences grows, incidents inevitably occur. The sheer pace of software development today means more code and more complexity, which leads to more potential issues and outages.
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Dec 23, 2023 | 
thenewstack.io | Loraine Lawson |Jonathan Rende |Joe Fay |Tim Banks
SvelteKit 2.0 released in late December. The framework for building apps with Svelte now supports Vite 5 and paves the way for Svelte 5, which is expected to be released in 2024. It also adds support for one “much-requested feature,” the team noted in a SvelteKit 2.0 release blog post. Svelte is calling it shallow routing, and it allows developers “to associate state with a history entry without causing navigation,” the team wrote.
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Aug 30, 2023 | 
forbes.com | Jonathan Rende
SVP & GM Product at PagerDuty, overseeing a significant platform expansion and the launch of a dozen new products and integrations. Digital transformation has kicked into overdrive. A 2022 Gartner, Inc. study found that 89% of board directors say that digital business is now being embedded into all business growth strategies. However, there are often indirect challenges that arise behind the scenes of a successful transformation.
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Jun 20, 2023 | 
forbes.com | Jonathan Rende
SVP & GM Product at PagerDuty, overseeing a significant platform expansion and the launch of a dozen new products and integrations. gettyAutomation has been shown to have beneficial applications across the incident response life cycle. However, there are always new frontiers to conquer. One area in dire need of automation is the company “status or trust pages.”Today’s customers demand that products and services are always available.
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May 31, 2023 | 
thenewstack.io | Jonathan Rende |Richard MacManus |Mary Branscombe |David Eastman
Times are changing. The buoyant technology markets of the past few years could be set to take a dip. High inflation, rising interest rates and skills shortages are adding to the economic pain for many businesses. But this doesn’t mean they should go into survival mode as the storm clouds gather. For one thing, their customers won’t let them. Instead, they must do more with less. When it comes to the digital systems on which so many organizations now depend, efficiency is the name of the game.
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May 12, 2023 | 
thenewstack.io | Richard MacManus |Mary Branscombe |Cynthia Dunlop |Jonathan Rende
Jyoti Bansal is the CEO of Harness, a DevOps company that has recently fine-tuned its tagline to “the industry’s first Software Delivery Platform to use AI to simplify your DevOps processes.” Harness isn’t the first company to pivot hard towards AI, of course, but given its focus on continuous delivery, I took the opportunity to interview Bansal about how AI is now used within Harness and by its customers.
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May 11, 2023 | 
thenewstack.io | Jonathan Rende |David Eastman |Richard MacManus |Paige Cruz
Against a backdrop of recession concerns, we’ve heard many organizations using the phrase “do more with less.” Hiring freezes, headcount reductions and belt tightening has meant IT and development teams are under even more pressure to complete work, but with the same or fewer resources. To accomplish this, we need to get more efficient in our jobs. One way to improve efficiency is by using AIOps to help automate and accelerate the identification and resolution of IT issues.
