Judith Lamont

Maine

Writer at KMWorld Magazine

Featured in: Favicon

kmworld.com

Articles

Using Tacit and Explicit Information for Productivity

4 days ago | kmworld.com | Judith Lamont

Numerous studies examining the role of tacit knowledge claim that it accounts for 80%–90% of an organization’s knowledge. However, because tacit knowledge is not codified and documented, this important body of knowledge cannot be easily shared and certainly not shared at scale. Furthermore, such knowledge is sometimes considered the most vital portion of an organization’s intellectual property, given that it is often held by the organization’s most experienced workers.
Semantic Search: A Deeper Meaning

2 months ago | kmworld.com | Judith Lamont

The demand for locating and retrieving information continues to soar, paralleling its increasing volume. Equally important to both humans and computer-driven applications, the ability to access accurate and complete information is the foundation for understanding the present and predicting the future. Yet providing the perfect enterprise search solution has proved elusive, despite this intense demand.
Tips and Techniques to Close Knowledge Gaps

Jan 6, 2025 | kmworld.com | Judith Lamont

The pace of change in today’s world makes the emergence of knowledge gaps almost inevitable. They stem from technological change, introduction of new products, acquisitions and mergers that alter corporate structure, and scientific research. Staff changes through turnover and retirement also contribute. The challenge is to detect them quickly and fix them efficiently. Why worry about knowledge gaps?
Tips and Techniques to Close Knowledge Gaps

Jan 6, 2025 | kmworld.com | Judith Lamont

Forethought software is designed to be the most human-centric GenAI for customer service, plugging into a company’s business and ticket data to align with the answers provided by the company’s best agents. Its models look at conversations, customer sentiment, and satisfaction measures and whether the answer resolved the issue, among other metrics.
What’s next in KM: All roads lead to AI

Nov 4, 2024 | kmworld.com | Judith Lamont

Lists of KM trends have proliferated this year, and while they cover a diverse range of topics, virtually all of them include AI. Estimates on the size of the AI market vary, but are generally in the billions of dollars, with some analysts projecting trillion-dollar markets in the 2030s. The growth is largely being fueled by advances in generative AI (GenAI). Although not all of this market growth is accounted for by the use of AI in KM, nearly every aspect of KM has been affected.
Taxonomies: Foundational to knowledge management

Sep 9, 2024 | kmworld.com | Judith Lamont

Aristotle is credited with the concept, Swiss biologist A.P. de Candolle with inventing the word, and Swedish biologist Carl Linnaeus with being its father. The word, “taxonomy,” is derived from the Greek: “taxis,” meaning “order” or “arrangement,” and “nomos,” meaning “law.” Taxonomy could be described as the first formal KM system.
Taking the leap: Migrating to a new platform

Jul 8, 2024 | kmworld.com | Judith Lamont

At some point, most organizations need to migrate information from one platform to another, for any number of reasons. Their current platform may not have certain features that have become essential. For example, suggested Ruchir Shah, platform migration specialist at Zealous System, “Perhaps the company’s legacy ecommerce platform does not support mobile commerce.
Cloud technology: A synergistic environment for KM and generative AI

May 2, 2024 | kmworld.com | Judith Lamont

Cloud technology has been a boon to KM in many ways: It can unite disparate data repositories, making them accessible to users within and outside of organizations and in multiple geographic areas. It can connect not just data, but also people, by enabling collaboration. In commercial use for almost 2 decades, cloud computing accounted for nearly $500 billion in 2022 and grew another $100 billion in 2023 to $600 billion, according to Grand View Research.
Personalization to support customer engagement and boost revenue

Mar 13, 2024 | kmworld.com | Judith Lamont

The notion of how powerful personalization could be did not arrive suddenly this year. Amazon led the way with its personalized recommendations in the early 2000s. Businesses have been implementing personalization in various forms ever since. A surge in online purchasing during the pandemic accelerated interest on the part of ecommerce businesses. Over time, consumers have become accustomed to personalized results when they search for products and services.
Overcoming data silos: A range of options

Jan 8, 2024 | kmworld.com | Judith Lamont

Since data integration has been around for a long time, is siloed data still really a problem? An IDC survey of IT leaders stated that more than half of enterprise data was siloed. And a study by Forrester indicated that only 1% of enterprise data is actually used, in part because it is inaccessible. Yet the incentive to solve the problem is huge—the Forrester study stated that just a 10% increase in data accessibility could produce millions in new revenue for a typical Fortune 1000 company.