Kaitlyn Mattson

Chicago

Managing Editor at Digital Insurance

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Articles

Agency employees face burnout: Liberty Mutual, Safeco research

1 week ago | dig-in.com | Kaitlyn Mattson

Half, 51%, of insurance agency employees report feeling burned out, according to research from Liberty Mutual and Safeco, The state of employee well-being in independent agencies in 2025. Over half, 57%, say they feel mentally and physically exhausted. Sixty-five percent of those in non-principal and ownership roles report feeling stressed often at work.
The impact of tariffs on insurance industry

1 week ago | dig-in.com | Kaitlyn Mattson

There is a 10% tariff on most imported goods into the U.S. as of April 5. The Trump administration announced a revision to its tariff policy on April 9, including a tariff of up to 145% on some goods from China. Jonathan Todd, partner at Benesch Law and Phil Nester, senior managing associate at Benesch Law, shared responses on how this could impact the insurance industry. These responses were shared on April 11 and reflect the tariff situation at that time.
Meet the insurtech: Proof

2 weeks ago | dig-in.com | Kaitlyn Mattson

In an effort to feature more insurtechs, Digital Insurance has modified the format of our Meet the insurtech series. Pat Kinsel, CEO and founder of Proof, shared the following responses, which have been lightly edited. Proof started as Notarize, a company founded in 2015 to bring notarizations online.
Progressive and Geico first overall in mobile experience: Keynova

2 weeks ago | dig-in.com | Kaitlyn Mattson

Insurance carriers are expanding telematics and app-embedded web contact, according to Keynova Group's Q1 2025 edition of its Mobile Insurance Scorecard. Progressive and GEICO tied for first in overall mobile user experience. Geico won in mobile app and Progressive won for its mobile web experience. State Farm was third overall and second in app, third in mobile web. Keynova analyzes the mobile apps and mobile websites of the top 12 U.S. auto and property insurance carriers.
The Standard acquires Allstate's employer benefits for $2B: Insurtech news

2 weeks ago | dig-in.com | Kaitlyn Mattson

Enjoy complimentary access to top ideas and insights — selected by our editors. The following summaries are written by the Digital Insurance editorial staff. Digital Insurance reviews a high volume of news leads every week for this and other stories. Please send press releases and other information to [email protected]. StanCorp Financial Group, The Standard, acquired Allstate's employer voluntary benefits business for $2 billion.
The Hartford expands two roles; Plymouth Rock's COO: Career moves

3 weeks ago | dig-in.com | Kaitlyn Mattson

Enjoy complimentary access to top ideas and insights — selected by our editors. The following summaries are written by the Digital Insurance editorial staff. Digital Insurance reviews a high volume of news leads every week for this and other stories. Please send press releases and other information to [email protected]. The Hartford announced a new organizational structure to its technology and operations, and expanded roles for two executives.
Geico to expand business in Florida and Texas

3 weeks ago | dig-in.com | Kaitlyn Mattson

GEICO is expanding its presence in Florida and Texas. The plan for Tampa, Florida includes hiring over 1,000 new employees. GEICO will also expand in North Texas with the opening of a second building in Richardson and plans to hire over 1,000 new employees. Angela Rinella, SVP at GEICO, said in a statement: "As Florida's second-largest auto insurer and the third largest in the United States, we are thrilled to expand our footprint in the Sunshine State.
Homeowners' insurance claims experience strained: J.D. Power

3 weeks ago | dig-in.com | Kaitlyn Mattson

There is strain in customer satisfaction with homeowners insurance claims, according to the U.S. Property Claims Satisfaction Study from J.D. Power. Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction with the homeowners' insurance claims experience, according to the study. Overall satisfaction is higher for those customers who use digital tools when filing a claim.
Mid-market businesses concerned about risks: Nationwide

4 weeks ago | dig-in.com | Kaitlyn Mattson

Almost half of mid-market businesses feel unprepared for risk despite investing in risk management, according to a Nationwide survey. The Agency Forward survey suggests mid-market business owners are concerned about economic and financial risks, regulatory changes, technological disruption and workforce shortages. Only, 54% of respondents said they feel highly protected against these threats. The survey included 400 middle-market business owners.
CoreLogic rebrands; Plymouth Rock collaborates with NWN: Insurtech news

1 month ago | dig-in.com | Kaitlyn Mattson

Enjoy complimentary access to top ideas and insights — selected by our editors. The following summaries are written by the Digital Insurance editorial staff. Digital Insurance reviews a high volume of news leads every week for this and other stories. Please send press releases and other information to [email protected]. CoreLogic rebrands as CotalityCoreLogic announced a global rebrand to Cotality. The change includes a new logo and brand identity.