
Katie Schmidt
Articles
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1 month ago |
uxmatters.com | Katie Schmidt |Hayley Mortin |Jessa Engelberg Anderson |Pabini Gabriel-Petit
GenAI shifts the focus from efficiency to collaboration. AI is not an infallible expert, but a co-creator that requires user input, verification, and adjustment. Traditional UX design aims to streamline workflows and automate decision-making, but GenAI shifts the focus from efficiency to collaboration. AI is not an infallible expert, but a co-creator that requires user input, verification, and adjustment.
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2 months ago |
uxmatters.com | Katie Schmidt |Hayley Mortin |Jessa Engelberg Anderson |Pabini Gabriel-Petit
Understanding and leveraging human-centered AI (HCAI) is paramount in creating AI systems that are not only innovative but also ethical, inclusive, and put the human user first. Augmenting rather than replacing humans is a critical goal of HCAI. In today’s rapidly evolving digital landscape, the integration of artificial intelligence (AI) into user experiences is becoming increasingly prevalent.
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Dec 2, 2024 |
uxmatters.com | Katie Schmidt |Hayley Mortin |Jessa Engelberg Anderson |Pabini Gabriel-Petit
GenAI can alter users’ expectations, shift the ways in which they interact with digital products, and introduce new behavioral patterns. Generative AI (GenAI) is already changing our digital world. From helping people to write or rewrite their email messages to creating images, GenAI is poised to influence a broad spectrum of product user experiences—even those that are not directly driven by artificial intelligence (AI).
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Nov 4, 2024 |
uxmatters.com | Katie Schmidt |Hayley Mortin |Jessa Engelberg Anderson |Pabini Gabriel-Petit
Expanding Your AI Expertise The first step in preparing to conduct UX research for GenAI products is growing your overall AI expertise—especially your understanding of unique considerations of GenAI that impact the user experience. We’ll share some GenAI resources at the end of this article, but first, let’s consider why you need to expand your knowledge about AI and, specifically, GenAI.
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Sep 9, 2024 |
uxmatters.com | Katie Schmidt |Pabini Gabriel-Petit |Hayley Mortin
Generative artificial intelligence (GenAI) has created significant buzz—and, in some cases, panic—across industries and job roles. However, UX professionals are often in the best position to help businesses make sense of GenAI for their users. Our UX team at ServiceNow had been fortunate to work in UX research for artificial intelligence (AI) prior to the GenAI boom. Over the last year and a half, our team has experienced an incredible journey of learning, pivots, and evolution.
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