Keely Arthur

Raleigh

General Assignment Reporter at WRAL-TV (Raleigh, NC)

WRAL 5 On Your Side Consumer Reporter. Saving viewers thousands of dollars! #CallKeely 919-724-2194 EMAIL IS EVEN BETTER: [email protected]/[email protected]

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Articles

NCDMV will follow Arizona’s blueprint to fix long wait times, appointment woes

3 weeks ago | ourcommunitynow.com | Keely Arthur

Share The state of North Carolina is working to improve its Division of Motor Vehicles by partnering with Arizona. Specifically, North Carolina is looking to improve long wait times and improve the ability to make an appointment at the DMV . A Carinsurance.com survey found Arizona ranks as the fourth-best DMV in the U.S. The same survey ranked the NCDMV at No. 25.
NCDMV will follow Arizona’s blueprint to fix long wait times, appointment woes

3 weeks ago | wral.com | Keely Arthur

The state of North Carolina is working to improve its Division of Motor Vehicles by partnering with Arizona. Specifically, North Carolina is looking to improve long wait times and improve the ability to make an appointment at the DMV. A Carinsurance.com survey found Arizona ranks as the fourth-best DMV in the U.S. The same survey ranked the NCDMV at No. 25. North Carolina Department of Transportation Secretary Joey Hopkins said he would rate the state’s DMV as “poor.”Hopkins oversees the NCDMV.
NCDMV faces long waits, severe delays and appointment shortages

3 weeks ago | wral.com | Keely Arthur

Need a new license, Real ID, or other DMV service? Expect a wait. Viewer complaints about long DMV delays are at an all-time high. Whether booking an appointment or walking into one of North Carolina’s 115 offices, neither option seems to work. Some walk-ins report waiting all day, only to be turned away when the line fills up. As for appointments, virtually none are available for many main services over the next three months. The website does not allow bookings beyond that timeframe.
Louisburg woman is victim of AirTag tracking

1 month ago | wral.com | Keely Arthur

A new security threat to know about: Criminals are making Apple AirTags harder to track by disabling the speaker designed to help locate them. A 5 On Your Side investigation has found that this is making it harder for law enforcement and Apple to protect victims of AirTag stalking. Since putting AirTags on the market, Apple has taken steps to limit security risks, but those measures rely on a key factor: finding the physical tag.
Beware of this scam: NC won't send text about a toll bill

1 month ago | wral.com | Pritchard Strong |Ryan Bisesi |Jodi Leese Glusco |Keely Arthur

The North Carolina Turnpike Authority and the FBI have gotten thousands of complaints from people wondering about aggressive, unexpected text messages that ask for payment unpaid tolls. Scammers are sending text messages telling North Carolinians they have unpaid toll fees, but it’s just a ploy to get your money. Viewers said they knew the text was a scam when they received it thanks to the 5 on Your Side report.
A call from Border Patrol: Scammers are impersonating agents to get personal info

1 month ago | wral.com | Keely Arthur

Authorities are warning about surge of scammers impersonating U.S. Customs and Border Protection agents in central North Carolina. Granville County resident Faicia Elliott reached out to WRAL 5 On Your Side to describe how legitimate the scam sounds after receiving a call from someone claiming they were with the border patrol. “They will try to intimidate,” Elliott said. “They will try to make it sound extremely real.”Elliott described what the person told her over the phone.
Wake Forest woman almost misses out on $15,600 prize, thinking it was a scam

1 month ago | wral.com | Keely Arthur

A Wake Forest woman thought she was being scammed when she received an email claiming she had won a massive prize from Oprah Winfrey herself. But what happened next was a rare twist. Sandy Thomason has seen plenty of scams before, and when she received an email stating she was "a potential winner of the 12-Day Oprah Winfrey Give-O-Way Sweepstakes," she was skeptical. The message claimed she was in the running for Oprah's favorite things of 2024.
Fire department: Cary home fire likely due to hot tub linked to recalls

1 month ago | wral.com | Keely Arthur

A popular product meant for relaxation may be putting families at risk. A Cary family, recently displaced by a fire, tells 5 On Your Side that investigators suspect a hot tub purchased from a local Costco may have caused the blaze. What 5 On Your Side found was that the produce was connected to a string of recalls - specifically the pumps sold with several brands of inflatable hot tubs. At least nine versions of the pumps were recalled last fall, but many others remain on the market.
Wayne Goodwin’s tenure: DMV wait times improve, but public dissatisfaction persists

1 month ago | wral.com | Keely Arthur

Frustrations over long wait times at the Division of Motor Vehicles became so bad in 2020, WRAL 5 On Your Side began investigating. Wayne Goodwin, the commissioner of North Carolina’s DMV, said Wednesday he will not reapply for his position. Goodwin provided WRAL 5 On Your Side with a statement about his tenure.
Flood insurance not an option for many homeowners left paying for Helene damage

2 months ago | wral.com | Keely Arthur

When floodwaters from Hurricane Helene engulfed homes and towns in western North Carolina, residents faced a harsh reality -- only 3% had flood coverage. The Cane River took Sharon Herring’s home in Yancey County. She told WRAL's 5 On Your Side she sat on a hill and watched the waters rise from her door to the roof. "I’ve always been afraid of a fire, I never thought of being washed away in a flood," Herring said.