Keith O'Brien

Dec 23, 2024 | ibm.com | Matthew Finio |Keith O'Brien |Amanda Downie

Artificial intelligence can help banks power internal operations and customer-facing applications, improving fraud detection and money and investment management.

Sep 7, 2024 | ibm.com | Keith O'Brien |Amanda Downie

Explore how organizations can provide AI upskilling and reskilling for employees, and why leaders have a vested interest in doing so.

Dec 13, 2023 | ibm.com | Keith O'Brien

Done right, customer service can be a game changer. Explore these seven customer service types your company should offer today.

Dec 7, 2023 | ibm.com | Keith O'Brien

The future of customer service must be AI-based for organizations to improve the customer experience and increase customer loyalty.