ibm.com

1 week ago | ibm.com | Ian Smalley

While AI assistants help users learn, automation empowers them to act. By providing guided workflows, automation allows early-tenure users to perform tasks effectively, even without deep prior knowledge. The benefits of automation extend beyond beginners; experienced mainframe professionals also stand to gain. For instance, consider a seasoned systems programmer faced with configuring a rarely used security setting.

2 weeks ago | ibm.com | Keith O'Brien |Teaganne Finn

It is more complicated to manage customer support today than at any time in the past. Long gone are the days when customers would try to reach organizations individually through the two dominant channels of the time—a customer service phone line or by writing a letter. Organizations often deploy a customer support strategy where all customer service issues go to one help desk. There, those issues can be routed to available reps that can address the issue based on their expertise or availability.

2 weeks ago | ibm.com | Ian Smalley

The postmigration phase focuses on optimization, user support and ensuring the long-term success of the new Microsoft O365 tenant environment. Initial activities include comprehensive validation of all migrated data, testing of business applications and verification that all security and compliance policies are functioning correctly. Teams must also address any migration-related issues, such as broken links, missing permissions or configuration discrepancies.

2 weeks ago | ibm.com | Teaganne Finn |Amanda Downie

The sales funnel is currently going through a major shift as businesses start to deploy generative AI technology. Platforms like IBM facilitate this transformation by integrating AI capabilities through watsonx Orchestrate™ and IBM iX®. This shift stems from the transition from viewing technology as a stand-alone tool to recognizing its integral role within a broader, AI-driven enterprise strategy.

2 weeks ago | ibm.com | Josh Schneider |Ian Smalley

Quantum computing is an emergent field of computer science and engineering that harnesses the unique qualities of quantum mechanics to solve problems beyond the ability of even the most powerful classical computers. The field of quantum computing includes a range of disciplines, including quantum hardware and quantum algorithms. While still in development, quantum technology will soon be able to solve complex problems that classical supercomputers can’t solve (or can’t solve fast enough).