Kristian McCann

1 month ago | uctoday.com | Kristian McCann

AI is revolutionising the way we communicate and collaborate in the workplace. With rising adoption, one area where its impact is particularly noticeable is in meetings. By transcribing and summarizing conversations and interactions between on-site and remote attendees, AI tools such as Microsoft 365 Copilot and Zoom AI Companion can generate accurate, searchable records and identify action items post-meeting.

1 month ago | uctoday.com | Kristian McCann

NICE has partnered with language company Certified Languages International to migrate its legacy infrastructure to its NICE CXone Mpower. “In interpretation services, speed and accuracy are non-negotiable. That’s why we’re excited to help Certified Languages International use CXone Mpower to unify knowledge, streamline workflows, and connect agents and interpreters in real time for a quicker and more precise service,”Dan Belanger, President, Americas, NICE, said.

1 month ago | uctoday.com | Kristian McCann

Cavell Summit Europe had its annual event yesterday, bringing together analysts, service providers, and channel partners to discuss the trends shaping the industry. Although everything from cloud sovereignty to economic uncertainty was addressed, some topics emerged as common themes throughout the day. Whether through roundtables or discussions with attendees, here are our top 5 takeaways from Cavell Summit Europe.

1 month ago | uctoday.com | Kristian McCann

UC cloud migration is a necessity for companies of all sizes. Unfortunately, while the cloud offers a host of benefits to businesses, migration can be a long, costly and challenging process. The largest hurdle in moving to the cloud isn’t deciding which platform to use. It’s figuring out how to transition thousands of users, years of settings, and uniquely configured features into a new environment.

1 month ago | uctoday.com | Kristian McCann

In this in-depth UC Today interview, host Kristian McCann sits down with Sam Sabet, Chief Technology Officer at Shure, to explore how Shure is innovating audio technology and shaping the future of communication solutions. Discover how Shure’s century-long expertise is driving technological advancements in audio, from professional sound systems to enterprise communication tools. If you’re looking for expert insights into audio innovation and technology strategies, this conversation is a must-watch.