Kristian McCann

London

Tech Journalist at Today Digital

Tech Journalist at UC Today

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Articles

Why You're Not Maximizing the Return of Your AI Investments

1 week ago | uctoday.com | Kristian McCann

As AI continues to be the dominant tech promising to transform business operations, companies are increasingly looking to integrate AI capabilities into their communication systems. However, beneath the promise of AI-powered efficiency lies a complex web of integration challenges. This reality is particularly evident in enterprise environments where existing communication infrastructures are deeply embedded in company operations.
LogMeIn Data Protection Suite

1 week ago | uctoday.com | Kristian McCann

LogMeIn Data Protection Suite, powered by Acronis, offers powerful business continuity and disaster recovery capabilities for LogMeIn Resolve, streamlining endpoint management, protection, and recovery. GoTo and Acronis have announced a partnership that will allow MSPs to keep the growing complexity of UC deployments secure with new capabilities.
How Moving to Mobile-First UC is a Win for both the Environment & Reducing Company Costs

1 week ago | uctoday.com | Kristian McCann

For CEOs, sustainability may not rank as highly in near-term priority as Adopting AI, digital transformation and dealing with economic uncertainty. But environmental impact and sustainability are important long-term goals and are the subject of extensive regulatory scrutiny in many countries. And the good news is that some relatively simple measures can not only reduce a company's carbon footprint, but can also cut operating and capital equipment costs at the same time.
Why Service Management Is Becoming Essential for UC Setups

1 week ago | uctoday.com | Kristian McCann

The UC landscape has evolved dramatically over the past decade, transforming from simple phone systems into complex ecosystems that power modern business operations. Today's UC setups are increasingly sophisticated, incorporating hybrid cloud architectures, communications CPaaS solutions, and best-of-breed approaches that combine specialized vendors for different communication needs.
Mobile Teams Phone Now Available on Virgin Media O2

2 weeks ago | uctoday.com | Kristian McCann

Virgin Media O2 Business has announced it now offers Microsoft Teams Phone Mobile, days after its recently announced merger with Daisy Group. "There are hundreds of thousands of field workers across the UK - from social workers to consultants, insurance assessors to field engineers - all of whom need unified solutions to do their best work on the move,"Jessica O'Connor, Product Director at Virgin Media O2 Business, said.
What Does the Upgrade Bring CCaaS Leaders?

2 weeks ago | uctoday.com | Kristian McCann

Jabra has launched Engage AI Complete, a new premium tier of its Engage AI software designed specifically for call centers. "Our goal is simple: give every agent the ability to own their tone, elevate every conversation, and make the most of every call," Andreas Orebo Wenzel, VP of Engage AI at Jabra, said.
Why Big Deals Were Key to Zoom's Strong Q1 Earnings

2 weeks ago | uctoday.com | Kristian McCann

Zoom's Q1 2026 earnings call revealed a company seeing the fruits of its feature development make meaningful returns as customers entrenched themselves within its offerings. It delivered solid results with first-quarter total revenue of $1.17 billion, up 2.9% year over year as reported and 3.4% in constant currency. What was stark, however, was that its number of customers contributing more than $100,000 in trailing 12 months' revenue was up 8.0% year over year.
Prioritising the Human Element in AV Design

2 weeks ago | uctoday.com | Kristian McCann

Watch on YouTube In this insightful conversation, UC Today's Kristian McCann speaks with Meg Madison, SR VP and Chief Human Resources Officer at Shure, about the transformative power of human-centric design in modern AV technology. Madison shares valuable perspectives on how prioritizing employee experience in collaboration tools can drive business success, particularly in today's evolving hybrid work environments.
Why Governments Need to Govern Their Chats Before It's Too Late

2 weeks ago | uctoday.com | Kristian McCann

In an era where instant messaging has become the world's primary communication method, government officials find themselves increasingly caught out by its use. The ability to communicate quickly, on the go, and with ease has made messaging services like Signal and WhatsApp indispensable for many. Yet the problem for government administrators occurs when they use these unofficial channels for official communications. "Government officials are like any other human being.
Inside the UC Overhaul Powering the UK's Largest Independent Vehicle Dealer

2 weeks ago | uctoday.com | Kristian McCann

In today's breakneck business technology landscape, where companies are racing to adopt new solutions and augment them with an ever-evolving repertoire of AI features, the choices companies have to make when it comes to choosing their solutions are mounting. Thus, even something like selecting your UC platform represents a critical strategic decision for enterprises.