Laura Bithell

3 weeks ago | raconteur.net | Laura Bithell |Ben Edwards

The potential for generative AI to change the way legal professionals work is clear – the challenge is cutting through the hype and finding a product best suited to an organisation’s specific needs. Given how fast the technology is evolving and the ever-expanding range of GenAI tools available on the market, legal leaders need to ensure they are asking the right questions when looking at what tools to invest in.

2 months ago | raconteur.net | Laura Bithell |Duncan Jefferies

Mobile, laptop, in-store, back to mobile… today’s customer journeys are certainly complicated. Customer engagement also occurs across email, websites, social channels, SMS, physical stores and chatbots – and the experience needs to be consistent across all of them. In such a fast-moving and complex environment, retailers face several challenges when it comes to delivering experiences that will ultimately drive conversions and build long-term loyalty.