Lauren Clancy

Aug 8, 2024 | mumbrella.com.au | Lauren McNamara |Lauren Clancy

What do you say to 50,000 loyal customers after you’ve lost their credit card details? If you don’t know, you’re facing a rolling crisis, especially if you are a consumer-facing brand that talks a big game on customer care. Our extensive experience and research in data breach response shows that if your CX in a crisis is vastly different from your CX when you’re trying to sell something, you’re going to break a fundamental brand promise with your customers.

Aug 1, 2024 | bmjopen.bmj.com | Aisling Byrne |Cheryl Carcel |Lauren Clancy |Katie Harris

AbstractObjectives The Action To promote brain HEalth iN Adults study aimed to determine the feasibility and applicability of recruitment using home blood pressure (BP) monitoring, routine blood biochemistry and videoconference measures of cognition, in adults at high risk of dementia. Design A decentralised double-blind, placebo-controlled, randomised feasibility trial with a four-stage screening process. Setting Conducted with participants online in the state of New South Wales, Australia.