Articles

  • Nov 24, 2024 | smartcompany.com.au | Bri Williams |Madelene Ragno |James McDonald |James Mcdonald |Rita Agoulian

    If you’re a small or medium business looking to scale, social media and influencer marketing are some of the most powerful and accessible tools for growth. And guess what? You don’t have to throw big bucks at ad campaigns to see results. Growing your brand organically with the right strategy and partnerships can drive incredible results, even on a limited budget. These are my top five tips for businesses looking to leverage social media and influencer marketing without any ad spend.

  • Oct 3, 2024 | insidesmallbusiness.com.au | Madelene Ragno

    Just when you thought we had enough content acronyms, a new trend, FGC (founder-generated content), has hit social media – and it’s seeing small businesses connect with their customers in a new way. FGC is when founders use their business account to share their business journey, their behind-the-scenes operations, and their “day in a life” content to their audience. Social media users have grown to “tune out” business accounts and sales-focused content over the last two to five years.

  • Aug 12, 2024 | smartcompany.com.au | Madelene Ragno

    There is another acronym in town — EGC. While not entirely new, employee-generated content is gaining significant traction as brands recognise its potential to build authenticity and connect more deeply with their customers. Once reserved for organic social media posts, EGC is now spilling over into the paid advertising world, offering brands a fresh, relatable approach that resonates with consumers.

  • Mar 27, 2024 | flyingsolo.com.au | Tom Valcanis |Jaquie Scammell |Adam Stewart |Madelene Ragno

    Google isn’t just a big server farm funnelling queries from around the world back to users. They employ over 16,000 human Search Quality Raters to determine page quality and whether the needs of users are met, explains Tom Valcanis, copywriting expert from I Sell Words. These raters speak over 80 languages and 4,000 of them are based in the Asia-Pacific region.

  • Mar 25, 2024 | flyingsolo.com.au | Jaquie Scammell |Tom Valcanis |Adam Stewart |Madelene Ragno

    Four years ago, I would never have used the word ‘spiritual’ in an article for business owners. Then again, four years ago, Prince Harry was still a prince and Corona was a beer. The world has changed.  And we’ve known that fulfilling spiritual needs is important in customer service for centuries writes Jaquie Scammell the award-winning author of The Future of Service is 5D, Service Habits (2nd edn) and Service Mindset.

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