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Nov 29, 2024 | 
atmmarketplace.com | Mark Aldred
Even though customers have moved towards cashless payments in recent years, more people are starting to rely on cash again as cost of living pressures increase. So, access to cash is more important now than ever before. But, accessing cash is becoming increasingly difficult as bank branches are disappearing on high streets across the UK.
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Oct 8, 2024 | 
atmmarketplace.com | Mark Aldred
Even though it is heavily spelt out by regulators and others, the digitalization of financial services comes with increased security risks, even as it improves services and operating efficiencies. This year, the 2024 Global Financial Stability Report from the International Monetary Fund (IMF), said the financial services sector is highly exposed to cyber-attacks, with nearly one-fifth of all incidents affecting the industry, and the market seeing $0.5 million lost from cyberattacks.
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Oct 1, 2024 | 
atmmarketplace.com | Mark Aldred
A recent survey for UK’s Institute for Customer Service found that banks didn't make the cut for good customer service. How can they improve? In June 2024, the UK's Institute for Customer Service produced its UK Customer Satisfaction Index (UKCSI) for the first six months of 2024. This is the most authoritative study of how well or not major organizations serve their customers.
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Jun 28, 2024 | 
atmmarketplace.com | Mark Aldred
The date for the U.K. General Election is set for July 4. One often ignored issue by politicians is the loss of in-person banking services. Politicians should address voters' concerns about the decline in in-person access to cash and financial services. There are bigger issues being debated in the U.K. election but access to cash and financial services within local communities is a major issue that is being promoted by well-organized campaigners.
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Jun 3, 2024 | 
finextra.com | Mark Aldred |Angelina Smolko |Abhishek Bhasin
In the financial landscape, the period from June 3 to June 7, 2024, was marked by the release of earnings reports from a diverse array of companies across various sectors. This article provides a comprehensive analysis of the performance and financial disclosures
of key players during this period, offering insights into their economic health and market implications.
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Jun 3, 2024 | 
finextra.com | Kaustuv Ghosh |Mark Aldred |Sergiy Fitsak |Alex Kreger
Many products around us appear to be highly successful. However, sometimes this success is just an illusion. Iconic brands such as Kodak, Nokia, and Blockbuster serve as stark reminders that past success does not guarantee future relevance. These
companies, once leaders in their industries, failed to adapt to the evolving digital landscape and customer expectations. In today’s digital age, where customer expectations are constantly growing, financial services are no exception.
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May 30, 2024 | 
finextra.com | Mark Aldred |Sergiy Fitsak |Alex Kreger |Chris George
2024 is a year of multiple elections . Now the UK has been added to the list with its general election called for July 4th.
This led me to think how much the loss of in-person banking services and the demand for better alternative solutions using new technology should be an election issue. Of course, there are bigger election issues but access to cash and financial services
within local communities is a major issue that is being promoted by well-organized campaigners.
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May 17, 2024 | 
atmmarketplace.com | Mark Aldred
As banks continue to digitally transform their operations, the question is how ATMs fit into this strategy. Could it be a case of ATMs disappearing off high streets, like bank branches have, or can financial services institutions look at ways to evolve these devices and adapt them to the changing tides? Even though 2023 saw a 3% decline in the number of ATMs from 2022, according to the European Association for Secure Transactions, they still hold significant value for customers.
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Apr 5, 2024 | 
atmmarketplace.com | Mark Aldred
Banks need to focus on making cash, ATMs and electronic payments more sustainable as they work towards their green goals. Cashless payments and digital money have a growing carbon footprint that financial institutions must take into account. Deploying sustainable ATMsManaging ATMs well and handling cash responsibly can make using cash eco-friendly. A few years ago, the IFoA discovered that ATMs use a lot of energy.
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Mar 22, 2024 | 
atmmarketplace.com | Mark Aldred
More often than not, Artificial intelligence (AI)is seen as a doomsday topic by some, but others believe AI has the potential to change the world. We cannot hide away from AI and machine learning in banking; the technologies are a part of our everyday lives. From facial or touch recognition when unlocking your phone to virtual assistant technology in our homes to autocorrect, smart technology is everywhere, so it only makes sense that banks leverage this.
