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5 days ago | 
nojitter.com | Matt Vartabedian
Salesforce brings command and control of Agentforce AI agents to its digital labor platform, as well as facilitating inter-agent functionality and their access to tools residing within other solutions.
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1 week ago | 
nojitter.com | Matt Vartabedian
Sinch’s recent research confirms consumers tend to dislike AI-powered bots – except when those bots save them time. No Jitter brief:On Monday, Sinch published its State of Customer Communications report based on a survey of 2,800 consumers from 12 countries, in addition to individual surveys of 1,600 U.S. business leaders in the healthcare, financial services, retail, and technology industries.
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1 week ago | 
nojitter.com | Matt Vartabedian
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2 weeks ago | 
nojitter.com | Matt Vartabedian
About Your PrivacyWe process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent and legitimate interest. You may exercise your right to consent or object to a legitimate interest, based on a specific purpose below or at a partner level in the link under each purpose.
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2 weeks ago | 
nojitter.com | Matt Vartabedian
Business leaders conflate CX with customer service and continue to pursue AI solutions despite tech debt and persistent customer trepidation regarding AI. No Jitter brief:On Tuesday, Amdocs Studio released its CX20 Global Report 2025, which surveyed 987 business leaders and 2004 consumers in 14 industries and 14 countries.
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1 month ago | 
nojitter.com | Matt Vartabedian
Research finds that one of the biggest barriers to AI adoption is insufficient training, leading to costly failures in deployment. On May 6, AWS debuted its global Gen AI Adoption Index based on a survey of surveyed 3,739 senior IT decision-makers across nine countries and multiple industries. The report found that:On average, surveyed organizations conducted 45 Gen AI experiments in 2024 of which 20 moved to production.
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1 month ago | 
nojitter.com | Matt Vartabedian
On Tuesday, May 5, Salesforce announced new research findings: 86% of the 200 surveyed chief human resource officers (CHROs) said that integrating digital labor alongside their existing workforce will be a critical part of their job. Moreover, 89% said that they believe AI agents / digital labor will empower them to reassign human employees to new, more relevant roles, while 88% said that redeployment is the more cost-effective approach compared to hiring outside the business for new roles.
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1 month ago | 
nojitter.com | Matt Vartabedian
Matt Vartabedian is the Senior Editor of No Jitter. Matt is an accomplished cellular industry analyst, researcher, writer, and content creator with more than 25 years’ experience. His work includes authoring market reports, articles, presentations, and opinion pieces grounded in significant research, data analysis, and accumulated expertise for clients involved in various roles from business unit to C-suite executives. He can be found on LinkedIn here.
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1 month ago | 
nojitter.com | Matt Vartabedian
On Tuesday, May 6, ServiceNow announced its AI Control Tower, AI Agent Fabric Service,Now CRM and CRM AI Agents which are all part of the new ServiceNow AI Platform. This news highlights ServiceNow’s agentic AI initiatives and the ongoing skirmish between ServiceNow and Salesforce over which platform will orchestrate the entire customer journey from call center to back office and everything in between – including the customer data itself.
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1 month ago | 
nojitter.com | Matt Vartabedian
About Your PrivacyWe process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent and legitimate interest. You may exercise your right to consent or object to a legitimate interest, based on a specific purpose below or at a partner level in the link under each purpose.
