Matt Vartabedian's profile photo

Matt Vartabedian

Senior Editor at No Jitter

Articles

  • 5 days ago | nojitter.com | Matt Vartabedian

    Salesforce brings command and control of Agentforce AI agents to its digital labor platform, as well as facilitating inter-agent functionality and their access to tools residing within other solutions.

  • 1 week ago | nojitter.com | Matt Vartabedian

    Sinch’s recent research confirms consumers tend to dislike AI-powered bots – except when those bots save them time. No Jitter brief:On Monday, Sinch published its State of Customer Communications report based on a survey of 2,800 consumers from 12 countries, in addition to individual surveys of 1,600 U.S. business leaders in the healthcare, financial services, retail, and technology industries.

  • 1 week ago | nojitter.com | Matt Vartabedian

    About Your PrivacyWe process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent and legitimate interest. You may exercise your right to consent or object to a legitimate interest, based on a specific purpose below or at a partner level in the link under each purpose.

  • 2 weeks ago | nojitter.com | Matt Vartabedian

    About Your PrivacyWe process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent and legitimate interest. You may exercise your right to consent or object to a legitimate interest, based on a specific purpose below or at a partner level in the link under each purpose.

  • 2 weeks ago | nojitter.com | Matt Vartabedian

    Business leaders conflate CX with customer service and continue to pursue AI solutions despite tech debt and persistent customer trepidation regarding AI. No Jitter brief:On Tuesday, Amdocs Studio released its CX20 Global Report 2025, which surveyed 987 business leaders and 2004 consumers in 14 industries and 14 countries.

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