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2 weeks ago | 
nojitter.com | Matt Vartabedian
Generative AI-powered customer service solutions, including the new AI agent category, can improve service and, potentially, the entire customer experience (CX). But there is a disconnect between what AI can currently do and how contact center agents and customers use it.
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4 weeks ago | 
nojitter.com | Matt Vartabedian
Editor’s Note: When Dave Michels told me about his escalator keynote interview series at Enterprise Connect 2025, we were intrigued by how he’d conduct the interviews with such a strict format. It is No Jitter’s tremendous pleasure to be able to feature the results courtesy of Michels and Talking Pointz. After these interviews, our post-Enterprise Connect 2025 edition of No Jitter Roll. – Lisa SchmeiserTwo things I love about Enterprise Connect are the keynotes and the attendees.
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1 month ago | 
nojitter.com | Matt Vartabedian
Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In this conversation, we spoke with Eric Williamson, CMO of CallMiner who oversees CallMiner’s global marketing functions from brand and events to demand generation.
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1 month ago | 
nojitter.com | Matt Vartabedian
At Enterprise Connect, No Jitter spoke with Jay Patel, SVP & GM of Cisco's Webex Customer Experience Solutions Group, in relation to Webex’s news regarding some of the company’s news.
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1 month ago | 
nojitter.com | Matt Vartabedian
Over the last year, Fannie Mae rolled out Microsoft Copilot to 500 of its knowledge workers. During their session at Enterprise Connect, the project’s architects provided a glimpse into the process, what they learned, and how they’re using that initial project phase to inform the ongoing deployment in the company.
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1 month ago | 
nojitter.com | Matt Vartabedian
On Monday, March 17, 2025, AWS announced the next generation of Amazon Connect, as well as the general availability of Salesforce Contact Center with Amazon Connect, global integration of the AWS Telephony Network and Amazon Connect’s integration with ChromeOS devices.
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1 month ago | 
nojitter.com | Matt Vartabedian
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication and collaboration spaces. This week, we highlight in Products: Google’s updates to its CCaaS offering, Customer Engagement Suite; Talkdesk’s After Hours release, which provides support for CX after businesses close; Authenticx's AI-powered quality management solution for healthcare-centric contact center agents, and Boomi's debut of its Boomi AI Studio.
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1 month ago | 
nojitter.com | Matt Vartabedian
ServiceNow had a big week: it bought Moveworks on Monday, March 10, and on Wednesday March 12, debuted its latest platform release, Yokohama. (ServiceNow names releases after major cities.) As part of the platform update, AI Agent Orchestrator and AI Agent Studio, which debuted in January 2025, are now generally available.
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1 month ago | 
nojitter.com | Matt Vartabedian
Mitel declares Chapter 11 Bankruptcy so it can better pursue hybrid communications solutions. Today, Mitel Networks Corporation (Mitel) announced it has filed for Chapter 11 bankruptcy protection which will enable Mitel to recapitalize its debt and reorganize and “optimize its global operations and drive profitable and predictable growth.”Mitel said that it has received commitments for:$60 million of new money debtor-in-possession ("DIP") financing from certain of the supporting lenders.
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2 months ago | 
nojitter.com | Matt Vartabedian
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: some of the news out of AWS re:Invent 2024, including the Amazon Nova family of models and updates to Amazon Bedrock, Verint's launch of a CX/EX scoring bot and AVOXI's two-way international calling with local Caller ID capability.
