Michael Gordon Bennett

3 weeks ago | hospitalitynet.org | Simone Puorto |Michael Gordon Bennett

AI is no longer just a buzzword—it's transforming hospitality at a rapid pace, and Cendyn's Michael Bennett believes the biggest AI breakthroughs are already here. Speaking at ITB, Bennett highlighted AI-powered call centers and contextual chat agents as two of the most impactful innovations, boosting efficiency while reducing labor costs.Through Cendyn's partnership with Poly AI, hotels can now fully automate voice reservations, allowing human agents to focus on high-value guest interactions.

May 20, 2024 | chicago.suntimes.com | Michael Gordon Bennett |Larry Bennett |Roberta Garner

The proposal to raise money for affordable housing failed on multiple fronts, three DePaul University emeritus professors write. Overall, advocates of progressive measures have to recognize and address the complexity of public opinion.