Michael S. Goligorsky

Feb 10, 2025 | aws.amazon.com | Michael S. Goligorsky |Michael Wallace |Wayne Huang

AWS Contact Center The efficiency of agent onboarding directly impacts the success of today’s contact centers. With frequent staffing changes driven by business needs, seasonal variations, and specialized skill requirements, organizations must streamline and secure their onboarding processes. By automating manual tasks such as provisioning and deprovisioning, organizations can significantly reduce errors, improve security, and accelerate the onboarding process.