Michael Wallace

Feb 10, 2025 | aws.amazon.com | Michael S. Goligorsky |Michael Wallace |Wayne Huang

AWS Contact Center The efficiency of agent onboarding directly impacts the success of today’s contact centers. With frequent staffing changes driven by business needs, seasonal variations, and specialized skill requirements, organizations must streamline and secure their onboarding processes. By automating manual tasks such as provisioning and deprovisioning, organizations can significantly reduce errors, improve security, and accelerate the onboarding process.

Oct 15, 2023 | basketball.realgm.com | Michael Wallace

Marcus Smart has yet to make his preseason debut for the Memphis Grizzlies, due to an abdominal injury. Grizzlies head coach Taylor Jenkins said that abdominal soreness has dissipated, and now it's about ramping Smart up for the regular season. That process includes Smart potentially making his Grizzlies debut in Friday's preseason finale. Smart was traded to Memphis from the Boston Celtics this summer in a three-team trade that involved the Washington Wizards.