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3 days ago | 
hospitalitytech.com | Michal Christine Escobar
With global business travel on the rise, delivering seamless connectivity, AI-driven networks, and smart infrastructure is essential to winning—and keeping—today’s work-on-the-go guests. In the hospitality space, the main expectations of the business traveler have not changed much over the years: a comfortable, secure place to recharge; a welcoming, pleasant environment; and resources to help them accomplish their current goals. In short, they still expect a home away from home.
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3 days ago | 
hospitalitytech.com | Michal Christine Escobar
Lamont Companies GM Austin Des Lauriers shares how his team evaluated and deployed safety devices that meet Marriott’s AAD requirements and work reliably in historic buildings. Advertisement - article continues belowEnterprises and industries around the world are currently in the midst of a transformation that is changing how businesses protect their most valuable asset: employees.
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3 days ago | 
hospitalitytech.com | Michal Christine Escobar
New HVAC tech is quietly transforming hotel operations—cutting energy waste, improving comfort, and even freeing up revenue-generating space. Advertisement - article continues belowIn today’s competitive hospitality landscape, comfort is a key priority, and HVAC plays a vital role in winning customers.
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1 week ago | 
hospitalitytech.com | Michal Christine Escobar
As consumer confidence wavers under the weight of tariff-driven inflation and rising living costs, hospitality leaders must navigate a market defined by tight disposable incomes and a strict attitude to credit usage. With a third of Americans left with under $100 in monthly expendable funds - and nearly one in five with less than $50 - guest spending on dining, drinks and in-room services is getting harder to capture.
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2 weeks ago | 
hospitalitytech.com | Michal Christine Escobar
Windstar Cruises is a luxury small-ship cruise line known for its intimate and unique itineraries. With a focus on delivering exceptional travel experiences, Windstar sought to optimize its marketing efforts to ensure digital advertising directly translated into confirmed bookings. Windstar Cruises' mission is to imagine and deliver personalized and immersive experiences 180° from ordinary with the vision to enrich people’s perspective through inspired travel.
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2 weeks ago | 
hospitalitytech.com | Michal Christine Escobar
How all-in-one property-management systems are streamlining operations and boosting employee retention Hotels, often an oasis of comfort and reliable service in any market, are currently under pressure to meet guest expectations even as labor shortages persist. For independent operators, the best way to stay competitive is to invest in the right technology and ensure teams are trained to use it effectively.
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2 weeks ago | 
hospitalitytech.com | Michal Christine Escobar
The resort giant has shut down in-person concierge desks at six Las Vegas hotels, citing growing demand for digital guest services. The move highlights a growing industry divide between tech-driven efficiency and personalized service. Multiple news outlets are reporting that on April 28, MGM Resorts International shut down in-person concierge services at six of its Las Vegas resorts, including MGM Grand, The Signature, New York-New York, Mandalay Bay, Park MGM and Vdara.
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2 weeks ago | 
hospitalitytech.com | Michal Christine Escobar
If you have worked as little as five years in the restaurant or hospitality space, you’ve already seen the kind of technological and logistical changes most in those industries hadn’t witnessed over the course of decades-long careers. COVID played a central role in accelerating that process, but many of these changes – from touchless check-ins to digital menus – were already under way or likely in the offing.
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2 weeks ago | 
hospitalitytech.com | Michal Christine Escobar
Group bookings have long been a cornerstone of hotel revenue strategies, with the meetings, incentives, conferences, and events (MICE) sector continuing to drive significant opportunities for growth. These high-value bookings fuel occupancy, drive ancillary spend and often lead to repeat business. But behind the scenes lies a persistent—and often overlooked—bottleneck: the way hotels manage group commission payments.
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2 weeks ago | 
hospitalitytech.com | Michal Christine Escobar
The industry doesn't need better alerts or tighter integrations but to recognize operations as a product – one that requires structure, clarity, and intention. To those looking in from the outside, hospitality operations might seem like a well-oiled digital machine. Most operators have all the right pieces in place: a property management system (PMS) to manage bookings, tools for cleaning and messaging, smart locks, guest portals, automation in some form or another.
