Mike Higley

Apr 26, 2024 | bizcommunity.com | Linda Saunders |Mariëtte Frazer |Mike Higley

Search jobs Customer service is in a state of flux. As budgets and staffing levels increase, so have customer expectations, keeping efficiency critical for delivering higher quality of service. Linda Saunders - Director Solutions Engineering Africa, SalesforceToday’s customers demand fast, consistent, and personalised interactions, yet service teams are spread thin, with inefficient processes and manual taskwork monopolising agents' time and jeopardising the customer experience.