Nicholas Clark

Nov 1, 2024 | newsminer.com | Nicholas Clark

To the editor: On Tuesday, Nov. 5, I urge House District 34 residents to vote for Joy Beth Cottle. Joy is a firefighter, paramedic, and 24-year public servant in Fairbanks. As a fire captain, she has served the public through emergency medical services, putting out structure fires, and responding to some of the worst accidents imaginable. She did it all with professionalism, respect and kindness. Joy has helped countless numbers of our borough residents over the years.

Sep 3, 2024 | bcg.com | Simon Grandjean Bamberger |Nicholas Clark

Change the roles of agents. They will cover a wider range of cases and enjoy greater autonomy to help customers, while also having the opportunity to specialize on more complex and less frequent cases. Create new roles. These new roles to build, shape, and govern their AI tools to ensure not only that they are secure but also that they provide accurate answers in an appropriate tone. Require thorough planning.

Jun 28, 2023 | bcg.com | Simon Grandjean Bamberger |Nicholas Clark |Sukand Ramachandran

Open AI launched ChatGPT less than a year ago, and already companies in every industry are exploring how generative AI can augment the capabilities of their customer care centers. The large language models (LLMs) upon which ChatGPT and other text-based generative AI applications are built give these apps the power to respond to prompts with human-like text and voice, answering complex questions with seeming ease.

Jun 5, 2023 | iris.co.uk | Nicholas Clark

By Nicholas Clark | 5th June 2023 | 3 min read According to our recent survey, many Multi-Academy Trusts (MATs) are struggling to manage their data. More than a quarter of those who have data management teams cite effective data consolidation, analysis and interpretation as a key challenge.