Sukand Ramachandran

Feb 27, 2024 | bcg.com | Olaf Rehse |Andrew Toma |Fabrice Roghé |Sukand Ramachandran

Support functions live at the center of a company but are rarely centered around value. BCG develops the vision, capabilities, and processes that allow support functions—such as digital shared services, finance, HR, and procurement—to spark growth and resilience while containing costs. Savvy companies are extracting value from their own backyard—or, more precisely, back office.

Dec 15, 2023 | bcghendersoninstitute.com | Andras Szabadi |Martin Reeves |Christian Stadler |Sukand Ramachandran

In spite of market adjustments and layoffs in tech, our annual survey of corporate vitality (an AI-based predictor of future growth potential) reveals that new technologies—AI being the most celebrated today—are set to continue to drive corporate growth for the next decade. So should you just embrace and implement the latest digital technologies to be elevated by the rising tide? It’s not so simple. There have been many false technological dawns.

Jun 28, 2023 | bcg.com | Simon Grandjean Bamberger |Nicholas Clark |Sukand Ramachandran

Open AI launched ChatGPT less than a year ago, and already companies in every industry are exploring how generative AI can augment the capabilities of their customer care centers. The large language models (LLMs) upon which ChatGPT and other text-based generative AI applications are built give these apps the power to respond to prompts with human-like text and voice, answering complex questions with seeming ease.