Nidhish Rajan

Nov 5, 2024 | sprinklr.com | Martin Hill-Wilson |Adrian Swinscoe |Nidhish Rajan

In this article, CX Thought Leader Martin Hill-Wilson draws our attention to McKinsey's customer care survey that highlights a growing focus on revenue generation in contact centres, with 20-25% of positions now directly contributing to sales. Equipped with real-time analytics this 'Sales through Service' strategy empowers advisors with AI-driven insights for tailored, timely offers, potentially transforming contact centres into proactive revenue drivers.

Jul 8, 2024 | sprinklr.com | Nidhish Rajan

Imagine a world where training your fluffy friend is as easy as gossiping with your next-door neighbor; where whispers of "good boy" or "who's a good girl" are met with more than a wagging tail or a contented purr.  Sounds wild, right?