Oru Mohiuddin's profile photo

Oru Mohiuddin

London, United Kingdom

Research Director, Unified Communications and Collaboration and Contact Center

Featured in: Favicon idc.com

Articles

  • 8x8: Transformed, Revitalized, and on the Offense

    1 month ago | my.idc.com | Oru Mohiuddin

    target audience: TECH SUPPLIER  Publication date: Apr 2025 - Document type: Market Note - Doc  Document number: # EUR153308725 Content Table of Contents (6 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Do you have questions about this document or available subscriptions?

  • Zoho Day 25: Key Announcements and the Ramifications for European UC&C

    2 months ago | idc.com | Oru Mohiuddin |Graham Fruin

    target audience: TECH SUPPLIER  Publication date: Mar 2025 - Document type: Market Note - Doc  Document number: # EUR153277825 Content Table of Contents (6 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

  • Five Key Trends in 2025

    2 months ago | idc.com | Oru Mohiuddin

    target audience: TECH SUPPLIER  Publication date: Mar 2025 - Document type: Market Presentation - Doc  Document number: # EUR153234925 Content 7 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

  • Market Analysis Perspective: European Unified Communications and Collaboration, 2025

    Mar 6, 2025 | idc.com | Oru Mohiuddin |Graham Fruin

    target audience: TECH SUPPLIER  Publication date: Mar 2025 - Document type: Market Analysis Perspective - Doc  Document number: # EUR152119025 Content 24 slides Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Related Links Web Rights Referencing Documents Do you have questions about this document or available subscriptions?

  • BT Fills a Critical Gap in Contact Centers with Its Comprehensive Portfolio

    Feb 20, 2025 | idc.com | Oru Mohiuddin

    target audience: TECH SUPPLIER  Publication date: Feb 2025 - Document type: Market Note - Doc  Document number: # EUR153200525 Content Table of Contents (6 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

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Oru Mohiuddin
Oru Mohiuddin @OruM65397126
10 Dec 24

Here are my top 5 #UC&C and #CC/#contactcenter predictions for Europe in 2025. It is very important to get go-to-market right based on localized effort. #CCaaS #UCaaS, #GenAI https://t.co/tEalQavGq2

Oru Mohiuddin
Oru Mohiuddin @OruM65397126
10 Dec 24

My top 5 #UCC and #Contactcenter predictions for Europe in 2025. The region will become more dynamic, but go-to-market based on localised initiatives and customer trust are very important for success. https://t.co/tEalQav8Au

Oru Mohiuddin
Oru Mohiuddin @OruM65397126
19 Jun 24

#GenAI is transforming #Contactcentres but do you know what implications it will have on human resources? Are you ready for the future? If you are curious please join me at #InteractionsIntl2024. Looking forward to seeing you. #CXAIMastered #CustomerExperience https://t.co/FOwFiXGI9M