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Jul 1, 2024 | 
cuinsight.com | Lauren Culp |Pablo DeFilippi |Julie Ferguson
Thank you for tuning in to The CUInsight Network, with your host, Lauren Culp, President & CEO of CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together. My guest on today’s show is Barbara Mojica, Executive Director at NLCUP (National Association of Latino Credit Unions & Professionals).
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Nov 3, 2023 | 
cumanagement.com | Art Chamberlain |Pablo DeFilippi |Jimese Harkley |Bill Vogeney
10 minutes Credit unions may be faced with implications that last longer than the typical economic recession. Having 40 years of lending experience, including 35 years of C-level experience overseeing lending at two different credit unions, I can safely say I’ve never seen a set of economic conditions like what we’re experiencing now.
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Nov 2, 2023 | 
cumanagement.com | Art Chamberlain |Pablo DeFilippi |Jimese Harkley
Skip to main content Welcome Back! It looks like you are already a CUES member or subscriber. Sign in now to access all the content included in your subscription. Log In Already a CUES member or subscriber? Log in. Access more content when you subscribe. No credit card. No membership. No obligation. Email Address
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Nov 2, 2023 | 
cumanagement.com | Art Chamberlain |Pablo DeFilippi |Jimese Harkley
4 minutes Credit unions can leverage culture audits, employee resource groups and personalized benefit packages. Credit unions are making steady progress in the pursuit of greater diversity on boards and in C-suites. There is still room for improvement, of course, and it’s encouraging to see the many different leaders rolling up their sleeves to help credit union executives diversify their top talent.
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Nov 1, 2023 | 
cumanagement.com | Art Chamberlain |Pablo DeFilippi |Jimese Harkley
12 minutes Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials. Many younger adult credit union members have yet to select a primary financial institution for their banking and borrowing needs. As a result, their loyalty is up for grabs, and a credit union’s credit card offerings and values may be a powerful tool to securing it.
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Nov 1, 2023 | 
cumanagement.com | Art Chamberlain |Pablo DeFilippi |Jimese Harkley
2 minutes This November, curl up with a cozy blanket, a hot drink and one of these good books. Welcome to November and the last installment of my book blogs. If you’ve been following along, you know I read a lot (probably too much) and that I love to read diversely. If you would like to read along with me, check out a few of my recommendations for Indigenous Peoples Heritage Month. When my book club read this book, I checked it out from the library.
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Nov 1, 2023 | 
cumanagement.com | Art Chamberlain |Pablo DeFilippi |Jimese Harkley
My biggest accomplishment at both organizations was building a culture of people who are aligned with the core purpose or mission of the credit union. At Numerica CU, Cicero’s focus on culture was instrumental in driving the organization’s rapid growth. Since her arrival, the credit union has grown to nearly four times its 2011 asset size of $1 billion. Currently, the credit union serves 174,000 members with 21 branches throughout Washington state and northern Idaho.
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Nov 1, 2023 | 
cumanagement.com | Art Chamberlain |Pablo DeFilippi |Jimese Harkley
2 minutes Tech providers join forces to create AI solutions for frontline CU staff. A couple of tech entrepreneurs in the credit union space saw an opportunity to introduce a focused product called CU Copilot (cucopilot.com) in April 2023. It’s an early-stage start-up that leverages large language models and generative AI. For starters, it will help member service reps talk more efficiently with members who have questions.
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Nov 1, 2023 | 
cumanagement.com | Art Chamberlain |Pablo DeFilippi |Jimese Harkley
9 minutes How can we learn from our mistakes with millennials? Cast your mind back to not too long ago, when every credit union marketing campaign, research program and member segmentation initiative seemed to be built with the millennial in mind. A seemingly endless slew of wily youngsters was entering the workforce, and CUs were primed to capitalize on the opportunity … or so we thought.
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Nov 1, 2023 | 
cumanagement.com | Art Chamberlain |Pablo DeFilippi |Jimese Harkley
2 minutes From the editor I am raising a Generation Z child, so I was especially interested to see what our feature article about connecting with this group had to say. This quote from author Sam Plester really spoke to me:“This generation’s global perspectives have been shaped by catastrophe—climate crises, political upheaval, social justice movements, the COVID-19 pandemic. This is a cohort that has demanded a better, more equitable future for everyone.
