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Oct 28, 2024 | 
salesforce.com | Paula Goldman
The era of agentic AI is officially here with Agentforce. The rise of AI over the past few years has been extraordinary, and at this important inflection point, it is critical to consider the impacts of emerging technologies on the humans who are using them. As we build tools that delegate routine tasks to autonomous AI agents, allowing people to lean in on more high-risk, high-judgment decisions, trust must take center stage.
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Jun 26, 2024 | 
salesforce.com | Paula Goldman
Skip to Content Skip to Footer Salesforce is taking steps to ensure AI is trusted and reliable by empowering humans at the helm through product designAI holds incredible promise for humanity and for enterprises.
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Apr 9, 2024 | 
salesforce.com | Sammy Spiegel |Paula Goldman
Salesforce today released new bug bounty learning content on Trailhead, Salesforce’s free online learning platform. This content provides the resources for any company to build their own bug bounty program as the cyber security landscape rapidly evolves.
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Mar 8, 2024 | 
salesforce.com | Paula Goldman |Sammy Spiegel
Back when the world was prepping for Y2K, “The Matrix” had just debuted, and the dot-com boom was still booming, Parker Harris and Marc Benioff were standing in a parking lot outside of a steakhouse in Burlingame, California, about to transform how businesses connect with their customers forever. “Marc had this idea of making CRM as easy as buying a book on Amazon,” Harris said.
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Mar 6, 2024 | 
salesforce.com | Paula Goldman
How we’re combining human and machine intelligence for the AI eraAI promises to make our jobs easier, our work more productive, and our businesses more valuable. In fact, new research from Slack finds that 80% of employees using generative AI tools are experiencing a boost in productivity — and that’s just the beginning. And, with the introduction of AI assistants — including Salesforce’s own Einstein Copilot — the potential for businesses is only growing.
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Feb 13, 2024 | 
salesforce.com | Paula Goldman
Today, the European Union’s Artificial Intelligence Act (EU AI Act) was endorsed by the European Parliament at the committee level — the penultimate step before becoming EU law. The EU AI act is the first of its kind globally, and is aimed at regulating AI.
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Dec 14, 2023 | 
salesforce.com | Paula Goldman |Sammy Spiegel
Artificial Intelligence Watch: What You Need to Know About Einstein Copilot’s Latest AI and Data CapabilitiesImagine if you had 30% more time in your day to be productive? Or if your company was 30% more productive? Salesforce leaders unpack the possibilities of AI at World Tour NYC, including enhancements to Einstein Copilot & the all new Data Cloud Vector Database.
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Dec 14, 2023 | 
salesforce.com | Sammy Spiegel |Paula Goldman
The explosion of generative AI has captivated individuals and businesses, and is already transforming the way we live and work — including here at Salesforce. In 2023, the possibilities and perils of generative AI have brought ethics into the limelight in exciting and unsettling ways. From killer robots to bias to hallucinations, we’re seeing topics once considered wonky and technical become part of mainstream discussion around AI.
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Nov 15, 2023 | 
salesforce.com | Paula Goldman
Quick take: Salesforce surveyed over 14,000 global workers across 14 countries for the latest iteration of its Generative AI Snapshot Research Series, ‘The Promises and Pitfalls of AI at Work.’ The research reveals that, despite the promise generative AI offers workers and employers, a lack of clearly defined policies around its use may be putting businesses at risk.
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Nov 13, 2023 | 
foreignaffairs.com | Paula Goldman |Kat Duffy |Natalie Caloca
At a recent conference, I was asked how we should deal with ‘superhuman’ AI — machines so advanced they transcend human control and render our safeguards useless. My response was, “That’s the wrong question.” Public discussion around AI has centered around divergent – sometimes competing – narratives around its potential harms and risks. We hear a lot about ultra-intelligent computers that could threaten our humanity someday.
