Peter Kujawa

May 3, 2024 | connectwise.com | jake varghese |Parker Trojanowski |Peter Kujawa |Paul MacNeill

In today's fast-paced business environment, efficiency and cash flow management are crucial for success. With the latest advancements in ConnectWise CPQ™, ConnectWise PSA™, and WisePay™, a ConnectWise solution, businesses can streamline their payment processes, ensuring fast and accurate quote creation, collection of up-front payments, and effective management of prepayments.

Mar 8, 2024 | connectwise.com | Peter Kujawa |Jim Peterson

For MSPs and other service-based companies, one of the most essential metrics for success is service department gross profit (SDGP). While other metrics, such as net profit, service salaries, and gross profit, often receive most of the focus, ensuring you have a healthy SDGP is crucial to operating as a healthy service-based business. Of course, this doesn’t mean that these other metrics are irrelevant—it just means that they’re heavily influenced by the quality and success of your services.

Aug 15, 2023 | brnw.ch | Peter Kujawa

While the sales process might be a customer’s first impression of your MSP, the onboarding process is their first impression as a customer. This is an important distinction. Signing up with an MSP is one of the most critical decisions a business will make and it’s during onboarding that customers find out if they made the right decision. Onboarding is an important part of the customer journey to get right and with all the moving parts to even the smallest onboarding, they are not easy.