Phil Wainewright
Co-Founder and Writer at diginomica
Go cloud SaaS digital @diginomica, author The XaaS Effect, LibDem @rawliberal, dad
Articles
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2 days ago |
diginomica.com | Phil Wainewright
We'll send you our top articles (and no marketing spam), no more than once a week. Please verify your request. * Workday’s annual developer conference has not previously attracted attention outside of those already in its customer and partner network, but this year it’s made a bit more of a splash as the enterprise applications vendor unveils new agent development tools, integrations, and an ecosystem of agent partners.
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4 days ago |
diginomica.com | Phil Wainewright
Main content We'll send you our top articles (and no marketing spam), no more than once a week. Please verify your request. * There's no doubt that AI is bringing big changes to the software industry, and is likely to have a huge impact on society at large.
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5 days ago |
diginomica.com | Phil Wainewright
We'll send you our top articles (and no marketing spam), no more than once a week. Please verify your request. * Bringing AI to customer service teams isn't just a matter of saving costs by employing fewer agents — it's also about raising their game. Following the launch of its AI analytics tool last month, we spoke to Intercom co-founder Des Traynor about the changes AI is bringing to the Customer Service (CS) role and to customer experience.
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2 weeks ago |
diginomica.com | Phil Wainewright
Main content We'll send you our top articles (and no marketing spam), no more than once a week. If a business thinks of itself as customer-centric, then shouldn't customer relations be the responsibility of everyone throughout the company, not just the sales team? That's the philosophy behind Zoho's CRM for Everyone, which first launched a year ago and last week became available to all customers.
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3 weeks ago |
diginomica.com | Phil Wainewright
Main content We'll send you our top articles (and no marketing spam), no more than once a week. Content management vendor Box yesterday launched its first AI agents to help enterprises search, manage and work with their content stores.
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RT @diginomica: .@Zoho has rolled out CRM for Everyone with added AI features. @philww evaluates this latest offering and other new product…
RT @diginomica: .@Coupa has unveiled new agents, advances in supplier collaboration, and other steps towards its vision of building an auto…
RT @diginomica: This week in Enterprise Hits and Misses, @jonerp covers hot issues in AI - "vibe coding," agentic governance, and why hard-…
