diginomica

2 days ago | diginomica.com | Phil Wainewright

We'll send you our top articles (and no marketing spam), no more than once a week. Please verify your request. * Workday’s annual developer conference has not previously attracted attention outside of those already in its customer and partner network, but this year it’s made a bit more of a splash as the enterprise applications vendor unveils new agent development tools, integrations, and an ecosystem of agent partners.

3 days ago | diginomica.com | Mark Chillingworth

Main content We'll send you our top articles (and no marketing spam), no more than once a week. Please verify your request. * Mark Cotton, Group CIO for major construction firm Galliford Try, knows from his personal story, and that of Galliford Try, that the construction sector is building in digital and data-led practices:I often see construction being quoted as backward at digital; I take exception to that.

4 days ago | diginomica.com | Phil Wainewright

Main content We'll send you our top articles (and no marketing spam), no more than once a week. Please verify your request. * There's no doubt that AI is bringing big changes to the software industry, and is likely to have a huge impact on society at large.

4 days ago | diginomica.com | Chris Middleton

Main content We'll send you our top articles (and no marketing spam), no more than once a week. Please verify your request. * With cyber threats growing in number and complexity, the British Government hopes to legislate its way forward and maintain control from the centre, and via its regulators. The result? The new Cyber Security and Resilience Bill, with 'resilience' being the key word, perhaps, in a realm of digital shock and aftershock.

5 days ago | diginomica.com | Phil Wainewright

We'll send you our top articles (and no marketing spam), no more than once a week. Please verify your request. * Bringing AI to customer service teams isn't just a matter of saving costs by employing fewer agents — it's also about raising their game. Following the launch of its AI analytics tool last month, we spoke to Intercom co-founder Des Traynor about the changes AI is bringing to the Customer Service (CS) role and to customer experience.