Rachael Trickey

Jan 16, 2025 | callcentrehelper.com | Rachael Trickey

Filed under - Recorded Call Centre and Customer Experience Webinars, Featured Webinar, Five9 Click here for this webinar recordingCustomer experience (CX) has changed dramatically in the past five years and will continue to do so in the future. With emerging technologies, shifting consumer expectations, and new trends in personalization, how can organizations stay ahead of the curve?

Jan 10, 2025 | callcentrehelper.com | Rachael Trickey

This blog summarises the key points from a recent article from David McGeough at Scorebuddy, where he provides ten tips to help you find the right cloud solution that fits your business and takes the friction out of your operations. 90% of businesses consider cloud technology vital for growth and staying competitive. Cloud contact centre platforms provide cost savings, scalability, and the ability to enhance customer experience by boosting productivity and efficiency.

Dec 20, 2024 | callcentrehelper.com | Rachael Trickey

Did you know? 2024 was the year we started our very own Reader’s Panel – inviting industry experts to share their first-hand experiences of what’s really working (and missing the mark!) in their contact centres.

Dec 19, 2024 | callcentrehelper.com | Rachael Trickey

2024 has been a great year for webinars as we’ve continued to bring new speakers and fresh insights to our audience – deep diving into how the latest technology and operational strategies combine to tackle key industry challenges. So without further ado, we’re pleased to announce our Top Webinars of 2024…Artificial intelligence has become THE buzzword we hear nearly every day – thanks to ChatGPT crash-landing into (almost) every element of our lives.

Dec 17, 2024 | callcentrehelper.com | Rachael Trickey

Contact centre leaders face so many problems in their day-to-day working lives – from internal concerns with absence and attrition, to customer-facing challenges with self-service and vulnerable customers (to name just a few!) – it’s hard to know where to start! That’s why we regularly ask well-respected industry consultants to share their tried and tested ideas with our readers to help them succeed in their roles… And we’re so grateful so many of them take the time to get involved! So here’s...