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3 weeks ago | 
callcentrehelper.com | At Sprinklr |Jo Robinson
Aksheeta Tyagi at Sprinklr provides a roadmap to ensure your transition to a cloud-based contact centre is as smooth as it is strategic. You probably think of cloud contact centre migration with a mix of curiosity and hesitation, particularly if your enterprise still operates on-premises systems that tether agents, supervisors, and infrastructure to a physical location.
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2 months ago | 
callcentrehelper.com | At Sprinklr |Jo Robinson
Issac Thomas at Sprinklr helps you discover the underlying causes that often fuel customer dissatisfaction, explore effective strategies to rectify root issues, and most importantly, gain insights into adeptly managing interactions with angry customers. Furthermore, he explores the instrumental role of AI in expediting issue resolution, ultimately contributing to customer happiness.
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Jan 14, 2025 | 
callcentrehelper.com | At Sprinklr |Megan Jones
Aksheeta Tyagi and Ruchi Madan at Sprinklr explore the growing importance of customer service security and provide best practices to help agents protect both customer trust and enterprise data integrity. Customer service agents are more than just problem solvers – they’re also custodians of sensitive customer data, making security a critical aspect of their work.
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Nov 19, 2024 | 
callcentrehelper.com | At Sprinklr |Rachael Trickey
Jayadeep Subhashis at Sprinklr explores the top six strategies to enhance online customer service, with actionable tips for seamless implementation. Let’s dive in!Customers’ choices and preferences might shift overnight, but one thing remains constant: their demand for fast, convenient and reliable customer service. Smart businesses know that while products and services can often be replicated, standout online customer service can set them apart in today’s ultra-competitive market.
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Nov 12, 2024 | 
callcentrehelper.com | At Sprinklr |Jo Robinson
Aashika Suresh, on behalf of Sprinklr, share six ways to develop active listening skills in your customer support teams alongside practical examples of organizations that listen actively. Recall the most memorable conversation you have ever had. Whether it was with a friend, a colleague or a brand representative, chances are that the person you engaged with didn’t just hmmm, aah or smile politely at you.
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Oct 8, 2024 | 
callcentrehelper.com | At Sprinklr
Filed under - Latest News, Sprinklr
Sprinklr was named an Exemplary Vendor in ISG’s Contact Center Advanced Buyers Guide, which evaluates software for advanced contact centres. The report ranks Sprinklr as a leader in the “Capability” category and highlights its strong performance in customer experience and product adaptability, thanks to its out-of-the-box integrations.
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Sep 20, 2024 | 
callcentrehelper.com | At Sprinklr |Rachael Trickey
Isaac Thomas at Sprinklr explores why customer feedback tools are essential, the different types available, and how to choose the right tools for 2024 to drive customer-centric growth and satisfaction. Customer feedback tools need to be an integral part of your customer service arsenal. Do you know why? 77% of customers view brands more optimistically if they seek customer feedback and implement them. What’s more?
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Aug 27, 2024 | 
callcentrehelper.com | At Sprinklr
Aksheeta Tyagi at Sprinklr explores how the telecom industry is harnessing conversational AI to revolutionize customer experiences and drive competitive advantage in a rapidly evolving, 5G-driven market. We’re right in the thick of the telecom revolution, and it’s an exciting time to be alive. It’s a world full of possibilities, with the market set to boom with 5G networks altering the very fabric of connectivity.
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Aug 20, 2024 | 
callcentrehelper.com | At Sprinklr
Issac Thomas at Sprinklr explores the nature of bad customer service, offering insights on how to recognize it and strategies for effectively addressing and improving it. Six in 10 Americans will walk away from a brand they actually like if it consistently delivers bad customer service – with almost two in 10 not giving it a second chance at all!Don’t give your customers a reason to switch – at least not because of bad customer service.
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Jul 22, 2024 | 
callcentrehelper.com | At Sprinklr
Aksheeta Tyagi at Sprinklr looks into 10 important call centre KPIs to monitor and the formula to calculate each. Immersed in the hectic routine of a call centre, it’s easy to lose sight of the bigger picture. The art of customer service isn’t just about handling complaints, it’s also about building customer relationships and turning single transactions into lasting engagements. That’s where tracking the right call centre key performance indicators can guide you through the chaos.
