Renuka Abraham

Aug 8, 2024 | news.sap.com | Renuka Abraham

Earlier this year, SAP announced a comprehensive set of resources and services to help customers build a cloud-first business strategy. SAP also announced the infusion of business AI capabilities throughout its portfolio of business applications. To learn more about how these enhanced strategies impact the customer support strategy, I met with Stefan Steinle, executive vice president and head of Customer Support, SAP SE.

May 24, 2024 | forbes.com | Renuka Abraham |Timo Elliott |Paul Taylor

By Renuka Abraham, SAPWhen it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest innovations—and focus on the ones that matter most to your business.

May 21, 2024 | news.sap.com | Renuka Abraham |Regina Postman

A smooth support experience and efficient support teams work together to delight and retain customers when it comes to customer support. Stefan Steinle, executive vice president and head of Customer Support, SAP SE, shares more about how the Customer Support organization at SAP is harnessing artificial intelligence (AI) to help bring innovative improvements and deliver value to businesses.