Regina Postman

May 21, 2024 | news.sap.com | Renuka Abraham |Regina Postman

A smooth support experience and efficient support teams work together to delight and retain customers when it comes to customer support. Stefan Steinle, executive vice president and head of Customer Support, SAP SE, shares more about how the Customer Support organization at SAP is harnessing artificial intelligence (AI) to help bring innovative improvements and deliver value to businesses.

Apr 29, 2024 | news.sap.com | Regina Postman

SAP for Me is our digital companion for our customers, providing them with a personalized one-stop shop across their SAP product portfolio. And now it’s available to SAP Ariba and SAP Business Network customers and partners.  SAP for Me provides a central access point to solution support.

Nov 7, 2023 | news.sap.com | Regina Postman |Susan Galer

SAP Cloud ALM, a cloud-based tool for application lifecycle management, already offers capabilities for the implementation, operation, and service of many SAP applications, including SAP S/4HANA and SAP SuccessFactors software. Now SAP Cloud ALM will extend its capabilities to centrally operate Software-as-a-Service (SaaS) applications and custom extensions built and run on SAP Business Technology Platform (SAP BTP), including SAP BTP Cloud Foundry environment.

Oct 31, 2023 | news.sap.com | Jeff Collier |Regina Postman |Jörn Keller |Salvatore Lombardo

It’s been a few weeks since I returned from SAP Spend Connect Live, and I’m still riding the post-event wave. Having so many brilliant customers, partners, and colleagues in the same place at the same time is incredibly special. What’s doubly special is how my own enthusiasm was often eclipsed by our customers about our latest developments in artificial intelligence (AI). At SAP Spend Connect Live, we showed how SAP is infusing generative AI technology into our suite of spend management solutions.

Oct 18, 2023 | news.sap.com | Regina Postman |Thomas Jenewein

In today’s environment, customers are reevaluating how they use and source software solutions to run their business. The move from on-premise only solutions to the cloud is SAP’s reality as a cloud vendor. “Customers undergo a cloud transformation because they want to accelerate their time to realize business value and they want to take advantage of innovations faster,” says Rohan Patel, global vice president, Customer Support and Innovation, Product Support – Procurement, SAP.