Robert Firpo-Cappiello

New York

Editor-in-Chief at Hospitality Technology

EIC at Hospitality Technology • Author, rep’d by @jilliganjonze, read @press_roi @cowboyjamboree • Playwright/composer @StLouFringe @IRVTheater

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Articles

RTN MarketWatch: Top Q1 Tech Trends

Jan 24, 2024 | hospitalitytech.com | Robert Firpo-Cappiello

Between the tech innovations on display at this month’s Consumer Electronics Show and National Retail Federation’s Big Show, not to mention the mind-bending acceleration of generative AI (and, more importantly, its integration into practical applications), we’ve identified five top tech trends that will continue to inspire, challenge, and potentially supercharge the restaurant industry in Q1 2024 and beyond.
Top 3 Tech Lessons from NRF 2024

Jan 16, 2024 | hospitalitytech.com | Robert Firpo-Cappiello

John Furner, President and CEO, Walmart U.S., and Chairman of the National Retail Federation, welcomes attendees to NRF 2024 (image courtesy of the National Retail Federation).
BREAKING: Transparent Displays at CES 2024 Hold Tremendous Potential

Jan 10, 2024 | hospitalitytech.com | Robert Firpo-Cappiello

Yes, they resemble imaginary tools you’ve seen in sci-fi films: High-definition images and vibrant colors on a transparent background. But the LG Signature OLED T and Samsung MicroLED transparent displays are very real, having debuted at the 2024 Consumer Electronics Show (January 9-12, in Las Vegas).
Trend Report: How to Build an Effective Restaurant App

Dec 29, 2023 | hospitalitytech.com | Robert Firpo-Cappiello

Many of the potential benefits of developing a branded restaurant app are self-evident — including enhanced customer experience, more efficient operations, and the bigger basket sizes associated with digital ordering. But there are critical considerations prior to development and deployment that can make the difference between a truly gane-changing app and a ho-hum (or worse) afterthought.
Will Smart Glasses Help You Do Your Job?

Dec 21, 2023 | hospitalitytech.com | Robert Firpo-Cappiello

“According to research conducted by West Virginia University's (WVU) Nemacolin Hospitality Innovation and Technology (HIT) Lab, most mainstream consumers lack confidence in the use of these smart glasses due to their price, privacy concerns, and a perceived lack of uniqueness compared to the applications already being used on smartphones and smartwatches,” notes Ajay Aluri, Associate Professor, Hospitality and Tourism Management, John Chambers College of Business and Economics, West Virginia...
Where Are You on the AI Curve?

Nov 30, 2023 | hospitalitytech.com | Robert Firpo-Cappiello

As a journalist, I jumped on the a bit earlier than most — I wanted to understand its implications for restaurant and hotel use cases. I quickly learned how much I didn’t know (e.g., critical distinctions among machine learning, AI, and generative AI, and how to tell the difference).
Hotel Technology Forum 2023 Real-Time Highlights

Nov 16, 2023 | hospitalitytech.com | Robert Firpo-Cappiello

The Hotel Technology Forum 2023 teed off at the PGA National Resort, in Palm Beach Gardens, FL, on November 15 with an exciting golf outing on a world-famous course (undimished by inclement weather!) and a lively networking reception. Then, our educational sessions delved into the critical challenges and operational challenges facing the lodging technology space. Here, we share real-time highlights. Dr. Bryan K.
How 'MasterChef' Winner Christine Ha Navigates Life with Neuromyelitis Optica

Nov 15, 2023 | brainandlife.org | Robert Firpo-Cappiello

For most aspiring chefs, winning the title of MasterChef on Fox's popular television cooking competition would be the achievement of a lifetime. Each season, more than 30,000 amateur cooks try for a slot on the show, where competitors are subjected to nerve-wracking on-air cook-offs under the watchful eyes of a demanding panel of food personalities led by host Gordon Ramsay.
Case Study: Chopt Creative Salad Co. Grows Revenue & Efficiency with Bite Kiosks

Nov 14, 2023 | hospitalitytech.com | Robert Firpo-Cappiello

Chopt, a well-known fast-casual restaurant chain specializing in salads and healthy food options, embarked on a journey to enhance its digital ordering and pickup experience specific to digital-only concepts.
Case Study: Uncle Julio’s Streamlines Checkout and Guest Experience With OneDine

Nov 14, 2023 | hospitalitytech.com | Robert Firpo-Cappiello

Uncle Julio’s found the ideal partner with OneDine Checkout, which digitizes and streamlines the guest checkout process using handheld tablets and QR codes, which interface seamlessly with the restaurant’s existing technology stack.