Robyn Coppell

Digital Content Manager at Call Centre Helper

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Articles

Elevate 25: From Insights to Impact

1 week ago | callcentrehelper.com | Robyn Coppell

Date: 13 May 2025, 09:30 – 12:00 CETLocation: Virtual Register NowElevate ’25 is going virtual, and you’re invited! Join us on 13 May as we explore the key opportunities in the CX space and share actionable strategies to help you stay ahead. This is your chance to learn from experts, hear real-life success stories, and elevate your customer experience strategy — all from the comfort of your own desk.
The Impact of Technology: Shaping the Future of CX - Webinar

1 week ago | callcentrehelper.com | Robyn Coppell

Date: 08 May 2025, 2 p.m. BSTLocation: VirtualRegister NowA live panel unpacking key insights from CCMA’s 2025 research on tech, economic shifts, and evolving customer expectations. Discover the latest insights from groundbreaking research, commissioned by CCMA and supported by CallMiner, revealing The Impact of Technology and Economic Shifts on UK Consumers.
Contact Centre Show Asia 2025

1 week ago | callcentrehelper.com | Robyn Coppell

Filed under - Call and Contact Centre Events, CX Live, Talkdesk, Zoom Date: 19 – 20 August 2025 Location: ParkRoyal Collection Kuala Lumpur, Malaysia Register Now Re-imagining the future of customer contact through expeditious, omnichannel and personalised service 91% Decision makers and budget holders 150 Senior Executives Register Now! Author: CX Live Reviewed by: Robyn Coppell Published On: 16th Apr 2025 Read more about - Call and Contact Centre Events, CX Live, Talkdesk, Zoom...
Contact Centre Show UK 2025

1 week ago | callcentrehelper.com | Robyn Coppell

Filed under - Call and Contact Centre Events, CX Live Date: 01 – 02 July 2025Location: Hilton Deansgate, Manchester, UKRegister NowRe-imagining the future of customer contact through expeditious, omnichannel and personalised service150 Senior Executives86% Decision makers and budget holders Register Now! Author: CX Live Reviewed by: Robyn Coppell Published On: 16th Apr 2025 Read more about - Call and Contact Centre Events, CX Live
Customer Experience Live Show Middle East 2025

1 week ago | callcentrehelper.com | Robyn Coppell

Filed under - Call and Contact Centre Events, Calabrio, CX Live, NICE Date: 13 – 14 May 2025Location: JW Marriott Hotel Dubai MarinaRegister NowThe Middle East experience industry is undergoing an exciting renaissance – one that is energising brands to push beyond the realms of CX ideologies and wire their entire business around delivering exceptional customer experiences. In 2025 Customer Experience Live Show will be hosted under the theme “Reimagined.
AI vs Automation: How Contact Centres Can Get It Right - Webinar

1 week ago | callcentrehelper.com | Robyn Coppell

Date: 01 May 2025, 11:30am BSTLocation: VirtualRegister NowAI and automation are transforming how sales, collections and customer service teams work—but where should you start, and how do you make it practical? Join MaxContact for a fast-paced, no-fluff webinar that breaks down exactly where AI makes the biggest impact, when automation makes more sense, and how to combine the two for real business results.
Rise with AI Agents: Make an Impact in 2025 - Webinar Series

3 weeks ago | callcentrehelper.com | Robyn Coppell

Date: 29 April – 01 May 2025, 11:00 AM ET / 16:00 BSTLocation: VirtualRegister NowPut agentic and proactive AI to work today – your customers and employees will thank you!AI agent offerings are flooding in faster than ever in 2025. Make sure you’re ready to rise with the tide by joining NICE for an outcomes-driven webinar series delving into agentic AI, proactive AI, and the profound impact these frameworks are having on both customer experience (CX) and employee experience (EX) in 2025.
How Will the 6th April Changes Impact UK Contact Centres?

3 weeks ago | callcentrehelper.com | Robyn Coppell |Jo Robinson

The UK contact centre industry is facing significant challenges due to new regulatory and financial changes coming into effect on April 6th 2025. These changes, including an increase in the National Minimum Wage and adjustments to National Insurance contributions, are expected to have far-reaching consequences for businesses, employees, and overall industry dynamics.
How Customer Attitudes to AI in Customer Service Are Changing

1 month ago | callcentrehelper.com | Robyn Coppell |Jo Robinson

AI is playing a growing role in customer service, with more companies integrating it into their support systems. Customers are increasingly using AI to resolve issues, and confidence in its ability to handle complex queries is rising. However, concerns remain about accuracy, and many still expect access to human support when needed.
CCW UK Summit 2025

1 month ago | callcentrehelper.com | Robyn Coppell

Date: 12 – 14 May, 2025Location: Allianz Stadium, Twickenham, LondonRegister NowWith consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer journey. As AI weaves further into the fabric of society, its potential to enhance customer interactions is aligning with a market that is both cautiously optimistic and increasingly expectant.