Articles
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1 week ago |
callcentrehelper.com | Robyn Coppell
Date: 15 May 2025, 11:00 AM CETLocation: VirtualRegister NowCustomer experience is evolving at lightning speed. In this thought-provoking fireside chat, industry leaders explore how Generative AI and human expertise are working together to reshape the CX landscape. The era of more is here—more personalised interactions, more seamless journeys and more value for businesses and customers alike.
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1 week ago |
callcentrehelper.com | Robyn Coppell
Date: 21 May 2025, 9:00 AM CT / 3:00 PM BSTLocation: VirtualRegister NowContact centers are at the heart of customer experience but managing them effectively comes with significant challenges – from ensuring service quality to optimizing agent performance and uncovering customer insights. The key to overcoming these obstacles? AI-powered analytics.
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2 weeks ago |
callcentrehelper.com | Robyn Coppell
Date: 08 May 2025, 10 AM PST | 1 PM ESTLocation: VirtualRegister NowAI can help you recover thousands – even millions – in revenue by stopping churn before it happens. Join the webinar to see exactly how it works – and how fast you can get started saving your customers. Most teams find out a customer is about to churn after it’s too late. The survey response comes in. The complaints are logged. The renewal never happens. By then, the damage is done. But what if you didn’t have to wait for the fallout?
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3 weeks ago |
callcentrehelper.com | Robyn Coppell
Date: 30 April 2025, 12 PM – 2:30 PM ET Location: Virtual Register Now The future of customer service starts here Live Access – Join from anywhere on LinkedIn, YouTube, or our event platform On-Demand Library -Rewatch sessions anytime at your convenience Interactive Discussions – Engage in Q&A, polls, and networking with industry experts Access to Exclusive Offers – Get access to exclusive content, offers, and research Explore how AI, automation, and cutting-edge innovations are reshaping...
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3 weeks ago |
callcentrehelper.com | Robyn Coppell
As AI tools become increasingly integrated into customer service operations, contact centres must equip their agents with the knowledge and skills to use them effectively. However, many companies are still playing catch-up, rapidly deploying AI solutions without providing sufficient training. The key to success lies in treating AI as a collaborative partner rather than just another technology roll-out.
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