Saurabh Singh

4 weeks ago | mondaq.com | Chris Duffy |Saurabh Singh

Evolution is nothing new in business process outsourcing (BPO)– witness, for example, the gradual and ongoing trend towardsoffshoring. However, the speed of change in the last 12-18 monthshas been particularly startling, most notably in the customerexperience (CX) part of the sector. Change has been driven in part by developments in generative AI. It's a year since Klarna announced – to much fanfare– thatits new OpenAI-powered virtual assistant was already doing the jobof 700 full-time agents.

2 months ago | financialexpress.com | Saurabh Singh

Samsung today announced that the new Galaxy S25 series will launch—or rather be available to users—with Hindi-speaking Gemini Live AI. This move underscores the importance of India, TM Roh, president and head of MX Business at Samsung Electronics said, reiterating the company’s commitment to the market and focus on delivering more localised experiences to customers. “Google Gemini Live would be provided in Korean, English and Hindi.

2 months ago | financialexpress.com | Saurabh Singh

Waiting for Nothing Phone 3? You have some more waiting to do as Carl Pei—the CEO of Nothing—just announced they’re still “cooking” it. It will show up in its own time but as and when it does, “it’ll be worth it,” Pei teased on X, the platform previously called Twitter. The CEO of the London upstart that wants to be the Apple of Android wants you—the fan and enthusiast—to have some Phone 3a instead, which is its next confirmed product launch set for March 4, 2025.

2 months ago | financialexpress.com | Saurabh Singh

Apple is optimistic about its future in India and is committed to investing in the country to drive future growth. The confidence is not unfounded. During the fiscal 2025 first quarter ended December 28, 2024, the Cupertino-based technology giant achieved record results in India, driven by strong iPhone sales. The iPhone was the top-selling smartphone model in India during the quarter, in fact.

Jan 23, 2025 | financialexpress.com | Saurabh Singh

The Mumbai air hung heavy with anticipation. The city was about to witness the Tata Mumbai Marathon 2025. Amongst the throngs of runners stood Swati Mukund, her gaze fixed on the horizon. Her eyes focused on the finish line, but every few minutes, they flickered down to the Apple Watch Series 10 on her wrist. It wasn’t just a watch; it was her tireless coach, her constant companion. The Mumbai Marathon (TMM) is one of the most prestigious marathons, not just in India, but globally.