Shane Schick

Ontario

Founder and Editor at 360Magazine.com

Freelance Contributor at Freelance

Editor-At-Large, Features at Gent’s Post

“You must change your life.” Guest editor @paddlerpress Vol 9. Poems in @juniperpoetry, @stanchionzine, @aurorajournai and elsewhere. My wife is a priest. DadX3

Articles

Customer experience strategies to offset tariff pain

2 weeks ago | 360magazine.com | Shane Schick

It won’t take more than a few seconds to find them: all the market research studies and surveys that show consumers value the experience a brands provide more than the price of their products and services. They all share one thing in common: they were all produced before a global trade war broke out.
72% of consumers will abandon brands over poor self-service, but . . .

2 weeks ago | 360magazine.com | Shane Schick

While nearly three-quarters of consumers will go searching for answers on Google or a competitor if they can’t find what they want on a brand’s site, a significant proportion are willing to offer a second chance, according to data produced by Coveo. The Quebec City-based provider of AI relevance technologies worked with Arlington Research to survey 4,000 U.S. and U.K. customers to produce its report, “Customer Effort Is at an All-Time High – Is Search The Key?
Key Areas of Digital Public Infrastructure

3 weeks ago | wpvip.com | Shane Schick

We all want roads, but not when they’re riddled with potholes. If a bridge appears likely to collapse, no one wants to cross it. When there’s no onramp, you’ll never access the fast lane. Taking good care of physical public infrastructure is widely understood as one of the government’s essential responsibilities. It won’t be long before digital public infrastructure (DPI) is looked at the same way as our physical infrastructure.
How Lush applies customer care in the cosmetics space

3 weeks ago | 360magazine.com | Shane Schick

Naomi Rankin still remembers the call that went out to Lush store locations all over the world: “Take off the Henna!”While the cosmetics giant has been making Henna hair dye for most of its 30-year history, its original product came in a brick shape that was difficult to break, so a new version was developed. Within a week of going on sale, however, Rankin – Lush’s global customer care manager – found the customer response was overwhelming.
77% of consumers would recommend brands based on personalized service

3 weeks ago | 360magazine.com | Shane Schick

More than three quarters of consumers say being connected to help right away and in their preferred channel will prompt them to spread positive word of mouth and spend more from a brand, according to research published by Genesys. The San Francisco-based provider of cloud-based artificial intelligence (AI) applications surveyed more than 5,200 consumers and 1,000 CX decision-makers across 16 countries to produce its report, The State of Customer Experience.
Acing the job interview: How to ask the right questions and leave a lasting impression

3 weeks ago | theglobeandmail.com | Shane Schick
Tillster CMO rings up the CX essentials for QSRs

4 weeks ago | 360magazine.com | Shane Schick

About five years ago, Hope Nieman was in a meeting with a restaurant brand trying to explain how her company could enhance its website. She was told in no uncertain terms that only eight per cent of the restaurant’s business involved digital channels, and that would likely never go higher than 15 per cent.
88% of consumer product brands want to overhaul engagement strategies

1 month ago | 360magazine.com | Shane Schick

A growing variety of sometimes-volatile channels and retention challenges are pushing consumer products brands to rethink how they engage with their customers, even though just 24 per cent are personalizing marketing efforts, according to data from SAP Emarsys and Deloitte. The two firms surveyed more than 2,000 United States consumers and 150 senior marketers at multinational brands to produce their Consumer Products Engagement Report: Mapping Customer Engagement Maturity.
Ataccama chief customer officer shares his three core focus areas

1 month ago | 360magazine.com | Shane Schick

To Scott Lewis, the past few months have been like those moments when a new person joins a close-knit group of friends. Up until that point, everyone shares similar tastes in movies and goes to the same restaurant for dinner. A new person can significantly change that dynamic, and sometimes it makes the group even better. Last month Lewis was promoted from SVP of customers to chief customer officer for Boston-based Ataccama, a provider of data management and governance software.
42% of loyal beauty and wellness customers make up 80% of sales

1 month ago | 360magazine.com | Shane Schick

Going to a beauty salon, medspa or waxing center can seem like a luxurious indulgence, but those who visit more than once a year are contributing the lion’s share of revenue, according to data from Zenoti. The provider of cloud-based software reviewed performance metrics across its platform serving more than 30,000 clients across 50 countries to produce its 2025 Beauty and Wellness Benchmark Report.

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Shane Schick @shaneschick

22 Apr 25

Sometimes you see rappers or basketball players trying to describe themselves as the GOAT. I always feel like saying, "Oh really? Have you read Robert Frost?"

Lauren Davis @WriterLDavis

https://t.co/QbBAcAVcc0

Shane Schick @shaneschick

20 Apr 25

Good morning. Happy Easter. He is risen. https://t.co/JwRd5H5e3Q

Shane Schick @shaneschick

19 Apr 25

Not necessarily my most productive year so far, but at least I still enjoy the challenge. (Image: from Anontioni's 'The Vanquished,' 1953) https://t.co/67S158QVZC