Siobhan Fagan

New York

Editor in Chief at Reworked

Butcher, baker, candlestick-maker. Soup night hostess, 20+ years and counting. Editor in Chief @GetReworked I'll be over here too @[email protected]

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Articles

The Salesforce and ServiceNow Competition Heats Up

2 days ago | vktr.com | Siobhan Fagan

Salesforce and ServiceNow move into each other’s domains, but their eyes are on a much bigger prize. Salesforce chose the opening day of ServiceNow’s Knowledge conference to launch Agentforce for HR Service, a self-service tool to assist employees with common HR requests. ServiceNow returned the favor by introducing AI Agents for CRM on the same day, an update to its as-of-January new CRM offering. The timing is no coincidence.
The Salesforce and ServiceNow Competition Heats Up

3 days ago | reworked.co | Siobhan Fagan

Salesforce and ServiceNow move into each other’s domains, but their eyes are on a much bigger prize. Salesforce chose the opening day of ServiceNow’s Knowledge conference to launch Agentforce for HR Service, a self-service tool to assist employees with common HR requests. ServiceNow returned the favor by introducing AI Agents for CRM on the same day, an update to its as-of-January new CRM offering. The timing is no coincidence.
How Pernod Ricard Delivers a Global Digital Employee Experience With a Local Feel

3 weeks ago | reworked.co | Siobhan Fagan

Aubin Colleaux, head of DEX at Pernod Ricard, joins the show to share how the company balances global reach with regional differences in their tech stack. One Size Doesn’t Fit All: Rolling out global tools at Pernod Ricard requires sensitivity to cultural differences, market maturity and operational realities — especially in a decentralized organization.
The Journey to a Dynamics Copilot Rollout

1 month ago | reworked.co | Siobhan Fagan

Shaelyn joins the podcast to discuss Northern Trust Asset Servicing's journey to its Dynamics Copilot rollout. The more technology changes, the more (some) things stay the same. That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins Get Reworked to discuss the journey the company went on to vet and then launch Dynamics Copilot internally and how closely — as big a change AI may be — the rollout resembles previous technology launches.
How Taxonomy Drives Organizational Alignment at Nike

1 month ago | reworked.co | Siobhan Fagan

Nike's principal taxonomist Ahren Lehnert joins Three Dots to discuss the work he and his team do to support information and knowledge management. Strategic Oversight and Collaboration: As principal taxonomist, Ahren shifted from hands-on taxonomy construction to guide the overall taxonomy strategy. He collaborates with various teams to ensure taxonomies align with business objectives and are used effectively.
Laura Pike Seeley on Building a Knowledge Sharing Practice at HKS, Inc.

2 months ago | reworked.co | Siobhan Fagan

Laura Pike Seeley, knowledge program leader at HKS Inc, joins the podcast to discuss the multi-faceted approach the firm takes to knowledge management. Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention. Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc.
A Conversation With The Campbell's Company's First Digital Workplace Leader

2 months ago | reworked.co | Siobhan Fagan

Kristy Litchford joins Three Dots to discuss her work as the first digital workplace leader at The Campbell's Company. Foundations first. As the first digital workplace leader at The Campbell's Company, Kristy Litchford started with the idea that a robust digital infrastructure — such as ensuring consistent device health and uniform software deployments — is critical for seamless operations, even if these foundational tasks may seem mundane.
How Work Innovators Reinvent Their Workplace Operating System

Jan 29, 2025 | reworked.co | Siobhan Fagan

Upwork Research Institute's Kelly Monahan joins Three Dots to discuss the three factors that set work innovators apart. Work Innovators Use a Cohesive Operating Model, Not Big Budgets, to Innovate: High-performing companies are not just experimenting with generative AI, hiring freelancers or enabling distributed work in silos. Instead, they have unified these approaches into a cohesive operating model.
How I Decided to Use an AI Chatbot to Help With Recruiting

Dec 5, 2024 | vktr.com | Siobhan Fagan

Franciscan Health's Ellen Page shares how her team decided to introduce an AI chatbot into its recruiting process and the outsized impact it has had. In 2021, Franciscan Health found itself in an all-too-common position: it had over 2,500 job openings and a broken recruiting process. Candidates couldn't find the jobs to match their skills and location and the health system had unfilled positions in what was already a tight labor market.
LinkedIn Launches Hiring Assistant, an AI Agent for Recruiters

Oct 30, 2024 | vktr.com | Siobhan Fagan

LinkedIn joins the AI agent ranks today with the release of Hiring Assistant, which the company claims will reduce 70% of admin work for recruiters. It’s safe to say we’ll be hearing a lot more about AI agents in 2025. Momentum has been picking up as we near the end of 2024, with companies like Asana, Salesforce and Microsoft rolling out their versions of these autonomous AIs. Today, LinkedIn joins their ranks with the launch of its Hiring Assistant.