Siobhan Fagan

New York

Editor in Chief at Reworked

Butcher, baker, candlestick-maker. Soup night hostess, 20+ years and counting. Editor in Chief @GetReworked I'll be over here too @[email protected]

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Articles

Why Generative AI Hasn't Moved Past Individual Productivity Gains

1 month ago | reworked.co | Siobhan Fagan

Alan Pelz-Sharpe, Rebecca Hinds and Craig Durr join Three Dots to discuss why individual productivity gains with GenAI haven't scaled across the organization. From Personal Productivity Bursts to Enterprise-Wide Adoption: Personal AI experiments have been delivering productivity wins, but scaling across an organization takes a whole new mindset and approach.
Glean Launches New Agent Capabilities and Features at Glean:GO

1 month ago | vktr.com | Siobhan Fagan

Glean launched over 40 new features and functionality, most of which revolved around its Agent offering, at its Glean:GO event in San Francisco on May 20. Glean gave Microsoft Build and Google I/O a run for their money today with a raft of announcements and AI product launches at its inaugural Glean:GO conference in San Francisco. Not bad for a company that emerged from stealth mode less than four years ago.
Glean Launches New Agent Capabilities and Features at Glean:GO

1 month ago | reworked.co | Siobhan Fagan

Glean launched over 40 new features and functionality, most of which revolved around its Agent offering, at its Glean:GO event in San Francisco on May 20. Glean gave Microsoft Build and Google I/O a run for their money today with a raft of announcements and AI product launches at its inaugural Glean:GO conference in San Francisco. Not bad for a company that only emerged from stealth mode less than four years ago.
The Salesforce and ServiceNow Competition Heats Up

1 month ago | vktr.com | Siobhan Fagan

Salesforce and ServiceNow move into each other’s domains, but their eyes are on a much bigger prize. Salesforce chose the opening day of ServiceNow’s Knowledge conference to launch Agentforce for HR Service, a self-service tool to assist employees with common HR requests. ServiceNow returned the favor by introducing AI Agents for CRM on the same day, an update to its as-of-January new CRM offering. The timing is no coincidence.
The Salesforce and ServiceNow Competition Heats Up

1 month ago | reworked.co | Siobhan Fagan

Salesforce and ServiceNow move into each other’s domains, but their eyes are on a much bigger prize. Salesforce chose the opening day of ServiceNow’s Knowledge conference to launch Agentforce for HR Service, a self-service tool to assist employees with common HR requests. ServiceNow returned the favor by introducing AI Agents for CRM on the same day, an update to its as-of-January new CRM offering. The timing is no coincidence.
How Pernod Ricard Delivers a Global Digital Employee Experience With a Local Feel

2 months ago | reworked.co | Siobhan Fagan

Aubin Colleaux, head of DEX at Pernod Ricard, joins the show to share how the company balances global reach with regional differences in their tech stack. One Size Doesn’t Fit All: Rolling out global tools at Pernod Ricard requires sensitivity to cultural differences, market maturity and operational realities — especially in a decentralized organization.
The Journey to a Dynamics Copilot Rollout

2 months ago | reworked.co | Siobhan Fagan

Shaelyn joins the podcast to discuss Northern Trust Asset Servicing's journey to its Dynamics Copilot rollout. The more technology changes, the more (some) things stay the same. That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins Get Reworked to discuss the journey the company went on to vet and then launch Dynamics Copilot internally and how closely — as big a change AI may be — the rollout resembles previous technology launches.
How Taxonomy Drives Organizational Alignment at Nike

Mar 26, 2025 | reworked.co | Siobhan Fagan

Nike's principal taxonomist Ahren Lehnert joins Three Dots to discuss the work he and his team do to support information and knowledge management. Strategic Oversight and Collaboration: As principal taxonomist, Ahren shifted from hands-on taxonomy construction to guide the overall taxonomy strategy. He collaborates with various teams to ensure taxonomies align with business objectives and are used effectively.
Laura Pike Seeley on Building a Knowledge Sharing Practice at HKS, Inc.

Mar 4, 2025 | reworked.co | Siobhan Fagan

Laura Pike Seeley, knowledge program leader at HKS Inc, joins the podcast to discuss the multi-faceted approach the firm takes to knowledge management. Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention. Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc.
A Conversation With The Campbell's Company's First Digital Workplace Leader

Feb 26, 2025 | reworked.co | Siobhan Fagan

Kristy Litchford joins Three Dots to discuss her work as the first digital workplace leader at The Campbell's Company. Foundations first. As the first digital workplace leader at The Campbell's Company, Kristy Litchford started with the idea that a robust digital infrastructure — such as ensuring consistent device health and uniform software deployments — is critical for seamless operations, even if these foundational tasks may seem mundane.