Sravani Gade

Oct 22, 2024 | sprinklr.com | Martin Hill-Wilson |Sravani Gade

If I had a penny for every time I tried to buy a product online (because its ad wouldn’t go away from my feed for a month) and it was out of stock, well, let’s say I’d be counting pennies and not writing this blog. You may be thinking, why am I being so dramatic about buying a product online?

Jun 3, 2024 | sprinklr.com | Sravani Gade |Aksheeta Tyagi

Lufthansa’s Omer Adiguzel - Technical Lead, Generative AI and our very own Sebastien Salou - Senior Manager, Sprinklr Solutions share their experiences and expert tips on how Generative AI can improve a contact center’s efficiency, in oiur recent webinar with CX Netwiork.. Learn the core tenents of Gen AI implementation to ensure maximum impact, first-hand examples and more. Love it. Hate it. You just can’t ignore it. Well, that’s Generative AI for you.

May 26, 2024 | sprinklr.com | Sravani Gade

Picture a regular day in your contact center. It is abuzz with a million customer interactions. Agents are busy on calls and other channels addressing inquiries. Other channels are also ticking with activity as customers try to resolve their issues in self-serve mode.  Now, what happens to these customer interactions once they end? Most contact centers do one of two things. One, agents log these interactions, summarize the call and its highlights and move on to the next inquiry in queue.