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Nov 8, 2024 | 
sprinklr.com | Aksheeta Tyagi
When it comes to customer service, Genesys is a big name, renowned for its advanced solutions and unified experiences. But let’s face it, no tool is flawless, and that’s probably why you’re on the hunt for Genesys alternatives. Perhaps, you’ve realized that while Genesys has its strengths, its limited channel support and basic AI capabilities may not serve your needs or fit your budget. Or maybe the insufficient after-sales support has got you hunting for alternatives.
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Oct 29, 2024 | 
sprinklr.com | Pradeep Vasudev |Aksheeta Tyagi |Issac Thomas
When you think of a call center, you might imagine agents glued to their headsets, talking non-stop. While the constant chatter is part of the job, call centers have evolved beyond just phone calls. Modern communication channels and tech are transforming the way agents work. But make no mistake — call centers can be intense. That's why so much of the innovation in this space is focused on making life easier for both agents and customers.
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Oct 21, 2024 | 
sprinklr.com | Issac Thomas |Binny Agarwal |Aksheeta Tyagi
Before diving into this blog, a question — as a consumer, would you rather have an amazing product with terrible customer service or a decent product with exceptional service? Let's be real: it's a no-brainer. If you've had a bad experience with a brand's customer service, you'd hesitate before recommending it to anyone. But if it's great, you'll rave about it to your friends and family without a second thought. Businesses know that customer service experience directly impacts bottom line.
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Oct 3, 2024 | 
sprinklr.com | Shubham Gupta |Aksheeta Tyagi |Binny Agarwal
With countless blogs already floating around the internet (and we bet you’ve got a few open in separate tabs right now), when it comes to delivering personalized customer experience, it ultimately boils down to this: Are you offering customers recommendations that are so relevant they didn’t even know they wanted them? Are you interacting with customers when they land on your website or app? Do you remind them about the things they care about and things they might want to track at your store?
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Aug 6, 2024 | 
sprinklr.com | Aksheeta Tyagi |Issac Thomas
What’s with knowledge base software, why do they matter? Wouldn’t you appreciate a guide to help you make sense of it all when you are exploring a new platform, tool or solution? Maybe the one that has every feature you need to make your journey efficient, fulfilling and full of learning. That’s exactly what knowledge base software does for your organization.
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Jun 18, 2024 | 
sprinklr.com | Aksheeta Tyagi
Working from the comfort of your home, nay, anywhere in the world is probably the only sustained post-COVID reality. It’s actually what most working people prefer instead of coming back to the office. Turns out, over six in 10 employers report facing resistance from their teams to return to office. But then again, for you, managing a remote workforce can be challenging, often feeling chaotic and disconnected. Well, it doesn’t have to be that way.
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Jun 12, 2024 | 
sprinklr.com | Aksheeta Tyagi
Fancy a world where your customer experience is not just enough, but beyond? The window to it is through your customer’s mind. Imagine being able to create a virtual version of each customer, a digital twin that mirrors their every move, preference and decision. This digital twin could live in a detailed virtual world, replicating their home, workplace and everyday environments. It interacts with your products and services, providing you with a wealth of information about their behaviors and needs.
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Jun 10, 2024 | 
sprinklr.com | Aksheeta Tyagi
There’s not much difference between rush hour at a roundabout and a customer service team — chaotic, non-stop and demanding. That's where help desk software steps in, turning potential gridlock into smooth sailing. Every email, every chat, every call lands here, each one an opportunity to turn their anxiety into satisfaction or a complaint into gratitude. As we prepare to sift through the top help desk software, think of it as a quest to find the best co-pilot for your customer service journey.
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Jun 10, 2024 | 
sprinklr.com | Despina Singh |Aksheeta Tyagi
Today, if you were to tweet, “Hey @XYZ_Bank, I noticed an unrecognized charge on my statement. Can you provide more info?” the bank’s social media team will promptly come to the rescue. What a relief!However, social media transcends mere communication; it serves as a crucial source of business intelligence. For instance, watching social media interactions can provide the bank with insights. Like, what are the areas where its mobile app requires improvement? But there’s a catch.
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Jun 3, 2024 | 
sprinklr.com | Sravani Gade |Aksheeta Tyagi
Lufthansa’s Omer Adiguzel - Technical Lead, Generative AI and our very own Sebastien Salou - Senior Manager, Sprinklr Solutions share their experiences and expert tips on how Generative AI can improve a contact center’s efficiency, in oiur recent webinar with CX Netwiork.. Learn the core tenents of Gen AI implementation to ensure maximum impact, first-hand examples and more. Love it. Hate it. You just can’t ignore it. Well, that’s Generative AI for you.
