Stacie Maxwell

Apr 10, 2024 | insideselfstorage.com | SArah Johnson |Sarah Johnson |Stacie Maxwell |Lou Barnholdt

As a self-storage manager, you spend a lot of time on sales; and that means handling customer objections. Whether you interact with prospects in person, on the phone or online, you need to be able to answer their questions, alleviate their concerns and convince them that your facility is the best choice. Following are tactics to help you do so and thereby close more rentals.

Apr 9, 2024 | insideselfstorage.com | SArah Johnson |Sarah Johnson |Stacie Maxwell

HomeSarah Beth JohnsonSarah Beth JohnsonClient-Development Specialist, Universal Storage GroupSarah Beth Johnson is client-development specialist and Stacie Maxwell is vice president of marketing and training for Universal Storage Group (USG), which offers third-party management, comprehensive training programs, and start-up or conversion services for the self-storage industry. The company owns six facilities and manages more than 70 for other owners.

Jan 25, 2024 | newsbreak.com | Stacie Maxwell

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May 6, 2023 | insideselfstorage.com | Stacie Maxwell

When you were trained as a self-storage manager, you probably spent a lot of time focusing on how to run your facility efficiently and profitably, but probably not so much on how to handle conflict. If you did discuss dispute resolution, it was probably in reference to customers, maybe even coworkers, not your supervisor or owner.