Stefan Steinle

2 months ago | news.sap.com | Martin Merz |Derek Klobucher |Stefan Steinle

Security is in our DNA. SAP security measures meet the highest standards for cybersecurity, operations, and privacy protection tailored to the individual needs of our customers. We manage security and compliance risks and operate cybersecurity and physical security programs across our technology landscape, including cloud environments, facilities, events, and employees. We apply our security framework for every customer, all the time.

Dec 2, 2024 | forbes.com | Alan Stafford |Tim Clark |Marcus Krug |Stefan Steinle

By Alan Stafford, SAP InsightsArtificial Intelligence (AI) is the latest in a long line of buzzwords that have been applied to anything and everything in an effort to sell you things. AI has certainly proven its worth in many different applications; there’s no question that it istransforming business in ways good and bad. But how do you know when something is really taking advantage of this powerful technology, and when it’s you that’s being taken advantage of?

Nov 26, 2024 | forbes.com | Stefan Steinle

E-commerce platforms and streaming services have made us citizens of digital ecosystems – spoilt for choice with endless selections and pampered by digital assistants. With instant comparison options, you can base your purchasing decisions on competitive products, features, prices, discounts, and customer reviews. You’d be tempted to call these interactions as “searches” – but they are so much more.

Oct 16, 2024 | forbes.com | Stefan Steinle

In complex business scenarios, there is no product or service that is always delivered flawlessly. No matter how fantastic a product or service is, what influences loyalty the most is the way the customer is treated when things don’t turn out as expected. That’s why customer orientation—even when you cannot completely fix an issue—is a crucial factor in customer retention. Observing how your customers or partners serve their customers provides great insights into what is most important to them.

Dec 15, 2023 | forbes.com | Stefan Steinle |Judith Magyar |Susan Galer

By Stefan Steinle, EVP and Head of Customer Support & Innovation, SAP SE Customer support has relied on a traditional, one-way, escalation-based tiered model and serving the needs of millions of businesses. Over time, however, the demand for more elastic models has grown in response to tectonic shifts in technology, consumer expectations, and cloud-native usage patterns. One such model is swarming, which focuses on collaboration and flexibility.