Stefano Borzillo

Aug 2, 2024 | hospitalitynet.org | Stefano Borzillo |Steffen Raub

In this article we look at the role of emotions in the change process. Many inexperienced change leaders tend to assume that change in organizations can be broken down to a purely rational calculation of costs and benefits. In reality, the emotions of organization members are inextricably connected to how they will position themselves towards the change and whether they will support it, resist it, or remain neutral bystanders.

Jul 24, 2024 | hospitalitynet.org | Steffen Raub |Stefano Borzillo

Welcome to a collection of insights and learnings based on the lived experiences of some of the many hospitality managers encountered at EHL. Based on practicing a set of key principles and behaviors, becoming an effective change leader is a skill that develops over time. It has become almost commonplace to state that change is everywhere around us.

Dec 14, 2023 | hospitalitynet.org | Stefano Borzillo |Steffen Raub

In the first part of a mini series on toxicity in the workplace, we explore the linkages between toxic work environments and employee turnover. These relationships exist at multiple levels, including the destruction of positive work values, undermining of trust and individual confidence, limitations to the individual development of employees and, last but not least, high stress levels leading to employee burnout.

Aug 3, 2023 | hospitalitynet.org | Stefano Borzillo |Steffen Raub

One concept in the hospitality sector, known for its traditionally very vertical hierarchical structure, is sparking discussion about the future of specific hospitality industry organizations. It's called “holacracy,” a flattened organizational structure that seeks to distribute authority and empower employees at all levels. But is this innovative approach compatible with the hospitality industry's complex, highly hierarchical dynamics?

Jul 20, 2023 | hospitalitynet.org | Stefano Borzillo

Supportive leadership nurtures a mentally-healthy workplace, improves employee satisfaction, boosts productivity, and encourages creativityEvaluating workplace happiness doesn’t need to be complicated.