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Nov 28, 2024 | 
hospitalitynet.org | Steffen Raub
Despite plenty of evidence for the “cognitive biases” from which all decision-makers suffer, an astounding number of managerial decisions is still based on gut feelings rather than solid analysis. Among the many reasons for this may be a certain level of apprehension about the complexity of quantitative analysis and the methods it entails.
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Sep 9, 2024 | 
hospitalitynet.org | Philippe Masset |Steffen Raub
The following article presents the highlights of a plenary session, moderated by EHL’s Prof. Steffen Raub, held on July 3, 2024 during the American Association of Wine Economists’ summer conference in Lausanne, Switzerland. EHL Hospitality Business School played host to the world’s leading wine economists and showcased the spectacular wine-producing regions, namely the Lavaux and the Valais.
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Aug 2, 2024 | 
hospitalitynet.org | Stefano Borzillo |Steffen Raub
In this article we look at the role of emotions in the change process. Many inexperienced change leaders tend to assume that change in organizations can be broken down to a purely rational calculation of costs and benefits. In reality, the emotions of organization members are inextricably connected to how they will position themselves towards the change and whether they will support it, resist it, or remain neutral bystanders.
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Jul 24, 2024 | 
hospitalitynet.org | Steffen Raub |Stefano Borzillo
Welcome to a collection of insights and learnings based on the lived experiences of some of the many hospitality managers encountered at EHL. Based on practicing a set of key principles and behaviors, becoming an effective change leader is a skill that develops over time. It has become almost commonplace to state that change is everywhere around us.
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Dec 14, 2023 | 
hospitalitynet.org | Stefano Borzillo |Steffen Raub
In the first part of a mini series on toxicity in the workplace, we explore the linkages between toxic work environments and employee turnover. These relationships exist at multiple levels, including the destruction of positive work values, undermining of trust and individual confidence, limitations to the individual development of employees and, last but not least, high stress levels leading to employee burnout.
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Nov 28, 2023 | 
hospitalitynet.org | Steffen Raub
In the wake of the Covid 19 pandemic, labor shortage and talent management challenges have been propelled to the top of the agenda in many industries. However, the cruise industry has been particularly hard hit. While more than 1.8 million people were employed in the cruise industry in 2019, by 2022 that number had dropped by almost 40%. When business picked up faster than expected, filling open positions became the number one priority.
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Aug 25, 2023 | 
hospitalitynet.org | Steffen Raub
Leaders who prioritize meeting the needs of their subordinates over their own or the organization's are practicing servant leadership theory. Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority. When we think about leadership styles, the idea of “serving” others is usually the last that comes to our mind.
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Aug 21, 2023 | 
hospitalityinsights.ehl.edu | Steffen Raub
Leaders who prioritize meeting the needs of their subordinates over their own or the organization's are practicing servant leadership theory. Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority.
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Aug 3, 2023 | 
hospitalitynet.org | Stefano Borzillo |Steffen Raub
One concept in the hospitality sector, known for its traditionally very vertical hierarchical structure, is sparking discussion about the future of specific hospitality industry organizations. It's called “holacracy,” a flattened organizational structure that seeks to distribute authority and empower employees at all levels. But is this innovative approach compatible with the hospitality industry's complex, highly hierarchical dynamics?
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Jan 30, 2023 | 
greenlodgingnews.com | Steffen Raub
NATIONAL REPORT—The knee jerk reaction of many hoteliers to the topic of sustainability is likely to include statements like “I’d love to, but I can’t afford it …”, “We don’t have the bandwidth…” or “Of all industries, why should hospitality pay to save the planet…?”We suggest a change in perspective. Could sustainability not be seen as a win-win? Could it be that there is untapped potential in sustainability that progressive hospitality firms may be able to uncover?
