Susannah Adler

Host at Property & Casualty 360 Perspectives podcast

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Articles

Restore, Preserve, or Replace? Determining Salvageability After a Loss

1 month ago | propertycasualty360.com | Susannah Adler

One of the first questions homeowners ask after water or fire damage hits is whether or how much of their home is salvageable. The answer is: it depends. “It’s a team effort between the insurer and the restoration services professionals,” says William Gordon, regional business coach for 1-800 WATER DAMAGE, and Tim Fagan, president of 1-800 WATER DAMAGE.
Why Standards of Care Are Crucial to the Claims Process

1 month ago | propertycasualty360.com | Susannah Adler

“Standards of care” isn’t just for healthcare; these guidelines are also important in restoration services. And, when insurers and restoration professionals are working from the same standards-of-care playbook, making the customer whole again is an infinitely smoother process. In this podcast, Jim Novotny and Rick Wahlstrom, both in estimate review and compliance for 1-800 WATER DAMAGE, dive deeper into standards of care in the restoration industry.
How Hospital Networks Can Fight Operational Inefficiencies With a New Model

Sep 23, 2024 | globest.com | Susannah Adler |Kristen Smithberg |Jack Rogers

Hospital networks, and the healthcare real estate sector generally, have an aging infrastructure problem. Critical, essential systems — such as steam or chiller systems and their associated components — are often 30 to 50 years old, inefficient and incurring thousands in maintenance and operating costs. "Older hospitals often have oversized, inefficient steam systems, originally designed for in-house laundry, which is now usually outsourced.
PropertyCasualty360 Sweepstakes Terms and Conditions

Sep 3, 2024 | propertycasualty360.com | Susannah Adler |Jason Rankin |Zap Consulting

PropertyCasualty360 (the "Sweepstakes") Official Terms and Conditions THE Sweepstakes. ALM Media, LLC ("ALM") will award 50 respondents ("Respondent" or "you") with one Amazon® gift card in the amount of US $10 (the "Prize"). The following terms and conditions shall apply to your participation in this Sweepstakes ("Terms and Conditions"). By entering the Sweepstakes, you agree to be bound by these Terms and Conditions. ELIGIBILITY.
Unlock Profitability With Person-Level Insights

Aug 20, 2024 | propertycasualty360.com | Susannah Adler |Jason Rankin |Zap Consulting

In insurance, insights and signal are king — and the more you have, the better. Used in every aspect of the insurance business — from customer segmentation and personalization to fraud detection to risk assessment and underwriting — this advanced level of signal helps insurers unlock profitability and reduce losses. Since the early days of insurance, insurers have collected basic historical, behavioral and environmental data to help them make informed decisions.
Modernizing the Insurance Customer Journey in the Digital Era

Jun 20, 2024 | propertycasualty360.com | Susannah Adler |Heather Giordano

Ilya Filipov, General Manager for Insurance at Total ExpertRight now, the customer experience in insurance matters more than ever. Evolving customer expectations for seamless, personalized and fast interactions are reshaping the industry — and putting some pressure on agents and brokers to adopt the technologies that enable these types of quality interactions.
Carriers Turn to Insurtech Leaders to Mitigate Risk Exposure

Nov 27, 2023 | propertycasualty360.com | Susannah Adler

Pete Crowe, president, Team Focus Insurance GroupLegacy systems hold back growth, inhibit integrationsMany insurers’ systems date back to the 1980s or 1990s when mainframes ruled, and that’s a big problem for carriers that want to be competitive. “Legacy systems lack integration, which affects the flexibility and capabilities needed to connect with other systems and reinsurance partners,” said Crowe.
Fleet Safety for All Translates to Fewer Incidents, Lower Costs

Nov 14, 2023 | propertycasualty360.com | Susannah Adler

Mark McGhiey, Senior AVP of Loss Control at NationwideFleet safety is not only a concern for businesses with large vehicles, but also for any organization that operates vehicles of any size or number. Traffic fatalities have increased by 22% since 2019, due to factors such as speeding, distraction, impairment, and lack of seat belt use. One accident can expose an organization to costly lawsuits and reputational damage.
How carriers can transition to a Digital Customer Service experience

Nov 10, 2023 | propertycasualty360.com | Susannah Adler

Customer expectations have been reshaped in recent years as digital technologies have enhanced the experience. This is no less true of insurance. In fact, 50% of insurance customers rank personalized digital communications as a high priority. But while customers are increasingly turning to carrier websites and portals for support, a majority of customer service today is still provided over the phone or by email.
Battling Back Against Cybercrime in Insurance

Oct 2, 2023 | propertycasualty360.com | Susannah Adler

Todd Lukens, Chief Information Security Officer at NationwideWhile no industry is safe from cybercrime, the financial services industry — and specifically the insurance sector — continues to be a prime target, greatly impacted by the frequency and scope of cybercrime. Attacks like ransomware, phishing and, more frequently, social engineering fraud are costing companies an average of this year — more than twice the global average.